Use Case
Most chatbots tell visitors what to do next, then hand them off to a form, a calendar link or a support email. FastBots is an AI chatbot that can act as a full AI agent when you connect Zapier MCP, booking the appointment, writing the lead into your CRM or raising the ticket while the conversation is still happening.
Providing AI Chatbots to Trusted Brands Around The World
Quick Answers
An AI agent chatbot doesn't just answer questions, it takes real actions during the conversation. Instead of saying 'click here to book' or 'email us to update your details', it completes the task itself and uses the result in its next reply. FastBots becomes an AI agent when you connect Zapier MCP, which exposes 8,000+ apps the bot can act on.
A normal chatbot is reactive: it reads, replies, and tells the visitor where to go next. An AI agent chatbot decides mid-conversation that an action is needed, booking, updating, ticketing, sending, runs it, and then keeps talking using what came back. The visitor never leaves the chat to finish the job.
Whichever ones you connect through Zapier MCP. Zapier exposes 8,000+ apps, so the action set is defined by your own setup rather than a fixed list. Common picks include calendars, CRMs, helpdesks, spreadsheets, email tools and ecommerce platforms like Shopify.
No. You connect the apps you want on mcp.zapier.com, generate a token, paste it into FastBots and pick the actions you want the bot to use. The Tune AI prompt is where you describe when and how the bot should fire each action, in plain English.
Why FastBots
When a visitor asks for something actionable, book a slot, update a record, raise a ticket, the bot can run the action through Zapier MCP and confirm back in the same reply. No 'click this link and try again' loop.
Connect your scheduling tool through Zapier MCP and the bot can offer real availability, take the booking and write it into the calendar mid-conversation. A clinic's bot, for example, can confirm a slot the moment a patient picks one.
Once a conversation hits the criteria you've set in the Tune AI prompt, the bot can create or update the contact in your connected CRM there and then. An agency site's bot can have the lead in HubSpot or Pipedrive before the visitor closes the tab.
Connect a helpdesk and an email tool through Zapier MCP and the bot can open a ticket, attach the conversation context and send the customer a confirmation, without a human touching it. Useful for SaaS support overflow.
The Tune AI prompt is where you spell out when the bot should fire each action and how it should confirm back. You can be strict (only act after the visitor has confirmed an email) or loose (act on first clear intent), your call.
Whatever you wire up on the web widget also runs on WhatsApp, Messenger, Telegram and Slack. A visitor who starts on the website and a customer who messages you on WhatsApp get the same agent behaviour.
Running on Shopify? Connect your store through Zapier MCP like any other app, and the bot can take store actions in the conversation, such as looking up an order or checking its status. As with every connection, you choose which Shopify actions the bot is allowed to use.
If an action isn't connected or the bot isn't confident, it falls back to a normal reply or hands the conversation to a human through Live Chat on Business plan and above. The agent doesn't make things up, it just stops acting.
Real Scenarios
A clinic's bot offers real availability from the connected scheduler, takes the booking and confirms it back, no 'here's the link, go and book yourself' detour.
An agency site's bot writes a qualified lead into the connected CRM as soon as the conversation hits the criteria you've defined in the Tune AI prompt.
A SaaS support bot opens a ticket in the connected helpdesk, attaches the chat context and emails the customer a confirmation, without a human in the loop.
When a customer wants to change their email, phone number or preferences, the bot can update the record in the connected app instead of routing them to a form.
Push a structured row into a connected sheet at the end of each conversation, enquiry type, resolution, contact details, so nobody has to copy-paste from chat history.
After the bot answers a pricing or product question, it can fire an email through your connected email tool with the relevant brochure, quote template or next steps.
Connect your Shopify store through Zapier MCP so the bot can look up an order, check its status or pull order details inside the chat, based on the Shopify actions you enable in Zapier.
Internal bots can update project trackers, log decisions, create tasks or notify a Slack channel, useful for ops teams who'd rather talk to a chat than fill in another form.
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Setup
Point FastBots at your website, upload documents and add any FAQs. The bot needs to understand your business before it can act on anyone's behalf.
House voice
Friendly, plain English, no jargon. Confirm an action in the same reply once it's been run, never promise to 'pass it on' if you can do it now.
On mcp.zapier.com, add the apps and actions you want: calendar, CRM, helpdesk, email tool. Generate the MCP token and paste it into FastBots, then enable the actions you want the bot to use.
In Tune AI, describe when the bot should fire each action and how it should confirm back. Embed the widget on your site, or share the direct link, and the agent is live.
With advanced lead collection and auto retrain, FastBots has incredible features and a user-friendly interface that makes it easy to use. We now spend less time doing manual work & we are happy to have 1 "colleague" ready 24/7 😀
Got Questions?
The ones we hear most before teams sign up. If yours isn’t here, our support team replies within hours during business days.
FastBots starts as an AI chatbot trained on your content. It becomes a genuine AI agent when you connect Zapier MCP, at that point it can take real actions mid-conversation, not just answer questions. The 'agent' label is earned by the behaviour: deciding to act, running the action, then continuing the conversation with the result.
Whatever you connect on mcp.zapier.com. Zapier exposes 8,000+ apps through MCP, so the action set depends on your setup rather than a fixed FastBots list. Calendars, CRMs, helpdesks, spreadsheets, email tools and project trackers are common starting points.
Yes. Zapier MCP runs on mcp.zapier.com, so you'll need a Zapier account to connect the apps and generate the token. Once it's pasted into FastBots, the bot can use the actions you've enabled.
No. The bot only has access to the actions you've enabled in FastBots. If a visitor asks for something the agent can't do, it falls back to a normal reply or hands to a human through Live Chat on Business plan and above. We'd rather it say 'I'll get someone to follow up' than fabricate a booking that didn't happen.
Standard Zapier and Make workflows are event-driven, a lead form fires a Zap after the chat, or a Zap queries the bot from outside. Zapier MCP is in-conversation: the bot decides mid-chat that an action is needed, runs it, and uses the result in its next reply. Both have their place, and you can use them together.
Yes. Whatever actions you've enabled work wherever the bot runs, web widget, WhatsApp, Instagram DMs, Messenger, Telegram and Slack. A booking the bot makes on WhatsApp lands in the same calendar as one it makes on the website.
Yes. Connect Shopify through Zapier MCP like any other app, then pick the Shopify actions you want the bot to use, such as looking up an order or checking its status. The bot can then handle those inside the conversation. As always, the action set is whatever you enable in Zapier.
We're not stating a specific plan tier for Zapier MCP on this page yet, the documentation is being finalised. You can start free, build and train your bot on the free plan, then check the live pricing page when you're ready to wire up agent actions.
The Tune AI prompt is where you describe the rules in plain English, for example, 'only book the appointment after the visitor has given their full name and email', or 'create the CRM contact only after they confirm they're looking for a quote'. You can iterate as you watch real conversations come in.
Yes. Live Chat is available on Business plan and above. You can configure unanswered-question thresholds and availability hours, and a team member can claim the conversation, see the full history and reply in real time, even after the agent has already taken actions earlier in the chat.
Train a bot on your content today, then connect Zapier MCP when you're ready for it to act. No credit card needed to get started.
