Use Case
Help customers move from a question to the next useful step. FastBots answers from your support content, captures the details your team needs and can carry out selected tasks through connected apps, such as creating a support ticket or booking an appointment. Start with your website and the service questions you already receive.
Providing AI Chatbots to Trusted Brands Around The World
Quick Answers
A website assistant that can answer from your business information and use selected connected tools to help with a task. With FastBots, you decide which app actions to enable and how the conversation should work.
Answer questions from trained content, show useful links and collect enquiries with a configured form. Account lookups and actions in other systems need those systems to be connected.
Keep your human support route clear. Business+ Live Chat lets available colleagues claim conversations during your configured hours, with the earlier messages available.
Why FastBots
Give customers help beside your service pages or help centre, where questions arise and the next step is within reach.
Collect the issue and contact details you need, so the next person has something useful to work with.
Enable selected Zapier MCP actions, such as creating a helpdesk request or a CRM contact. Build around the apps your team already uses.
Offer your existing booking link, or connect a supported scheduling action. Let the scheduler confirm availability and the final booking.
Use Live Chat on Business and above for available staff to take over. Set expectations for the hours your team is offline.
Start with one well-defined support job. Tell the bot what to answer, when to ask a follow-up and when to stop and offer human help.
Review where customers get stuck, then update the source or workflow. Better content helps the bot and the people using your website.
The Chat API lets developers use trained bot replies in a server-side application. Your application supplies its own access checks and any separate action logic.
Example Workflow
Illustrative configured workflow: a customer cannot export a weekly report. After checking the approved help article, the assistant asks for a contact email and a short description. The customer confirms that a request should be sent. A compatible helpdesk action, selected and connected through Zapier MCP, creates the ticket. The assistant confirms completion only after the tool returns success. If the action fails, it explains that no request was created and offers the normal support route. This example shows the workflow to configure and test; it is not a real customer conversation or a measured result.
Example Uses
Explain setup and everyday usage from approved support articles, with links for customers who want the full instructions.
Use a connected helpdesk action to create a request with the details the customer has agreed to share.
Ask about the customer’s need, collect appropriate details and send the enquiry into a configured follow-up process.
Start with a booking-page button. Add in-chat scheduling only where the connected app supports your full workflow.
Create or update a contact through a selected Zapier MCP action, with the customer’s details checked before submission.
Connect the relevant system and add identity checks before showing private records. Website training alone cannot look up a customer’s account.
Let a colleague claim a chat that needs investigation or judgement through the Business+ Live Chat feature.
Use the Chat API in your own app when a developer needs trained answers inside an existing customer experience.
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Try it with your own information
1 chatbot and 200 message credits. No credit card required.
Setup
Choose a repeat question or task and add the relevant help content. Decide what success means and what needs a person.
House voice
Use our approved support information. Ask for the minimum details needed. Confirm before submitting a request. Report success only after the connected tool returns success. If it fails, explain the next available support route.
Set up the chosen apps and actions, specify required details and test successful, incomplete and failed requests.
Embed the bot on your website. Review the early conversations and check that enquiries, bookings and support requests arrive where they should.
Got Questions?
Practical answers to help you decide where to start and what to check before launch.
It can be both. The chatbot answers from your content. When you add selected app actions, it can also help complete tasks as an AI agent. Describe the capabilities you have actually set up.
It can show a booking link, or use a supported scheduling action through Zapier MCP. Test availability, confirmations and error handling with your actual booking system before offering in-chat booking.
Yes, where you connect a compatible helpdesk action. Choose the fields to collect and check the resulting ticket during testing. Avoid promising a ticket exists until the connected system confirms it.
The workflows on this page use Zapier MCP for selected connected-app actions. FastBots also has a Chat API for obtaining bot replies in custom applications; that API is not itself a general-purpose action engine.
Only with the right connection and identity checks in place. A customer-service bot trained on public content should not be treated as if it already has access to account records.
Live Chat is available on Business and above. Set your availability hours and fallback rules, and make sure someone can claim offered chats. Provide a clear alternative when staff are unavailable.
Plan that response before launch. The bot should explain that the task was not completed and offer a useful next step. Test expired connections, missing information and duplicate requests.
Yes, if there is a clear recurring support need and someone owns the information and follow-up. Start with one useful website bot, then add actions once the answers and operating process work.
Try your most common customer questions, then connect the next step that saves people from starting again.
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