For UK charities and their supporters
People needing help, volunteers and supporters all have questions, and a small team can't answer them all quickly. Your bot answers from your published pages and keeps personal matters with your team.
Example conversation. Your bot answers from the content you give it.
Providing AI Chatbots to Trusted Brands Around The World
What it does for you
People reach your website looking for help, a way to help, or a person to talk to. FastBots answers the first two and makes the third easy to find.
Explains what you offer, where and when, and how referrals work, using your published service information.
Answers questions about volunteering, fundraising events, Gift Aid and leaving a gift in a will.
Shares your safeguarding and urgent contacts, and passes personal situations to your team without asking for details.
Try it free for 14 days. Cancel any time.
Reviews
“The issue we had was too many trivial phone calls to our emergency phone, asking for info that was available on the website. Our chatbot has made a big difference, helping people while ensuring our 24/7 number is clear for true emergencies.”
“The more I use FastBots.ai the more I LOVE it! The bot always represents our brand, in the voice I wish I could use all the time. Even though I get catty when asked to answer the same questions, over and over, the bot is always happy to.”
“The Chat Bot has been set up extremely well and interacts perfectly with our website. The standard of answers to questions that it puts together has really surprised us. First class company support as well.”
More than a chatbot
Connect FastBots to the tools your team already uses, and a question on your website becomes a volunteer enquiry, a callback request or a live chat with a colleague.
Collects a name, contact details and what someone needs, then emails it to the right team, without asking for case details.
Passes volunteer and supporter enquiries to your CRM or a shared spreadsheet through Zapier or Make.
Shows your volunteer induction or drop-in booking page as a button. With Zapier MCP connected, it can book the slot during the chat.
When someone needs a person, a staff member can step into the same chat with Live Chat during staffed hours.
Live Chat is on Business plan and above, and buttons are on paid plans. Booking and CRM actions during the chat use Zapier MCP and need a quick setup in your Zapier account.
Setup
Point it at your services, volunteering and fundraising pages. It can also learn from leaflets as PDFs, Word documents and Google Sheets.
Agree the safeguarding wording with your team, decide what goes to a person, then test it with the questions people really ask.
Paste one line of code on your website, or share a direct chat link in your newsletter and on social media.
Connect FastBots to the AI assistant you already use, then create, train and update your bot just by asking it.
You stay in control
Your bot only answers from information you approve. If it doesn't know, it says so and shows people how to reach your team.
Start with your most-asked service questions
Try FastBots free for 14 days with 1 chatbot and 200 message credits.
FAQ
No. It explains your published criteria and referral routes, and shows people how to reach your team. Decisions about an individual's situation stay with your staff.
Give it the wording and contacts your safeguarding lead approves. It points people to those routes and to emergency services, rather than asking for details in the chat. Test those answers with your team before you go live.
We'd start with public information: services, opening times, volunteering and fundraising. Keep case records in your own systems, and check any sensitive material with whoever looks after data protection before adding it.
Yes. With Live Chat on Business plan and above, a colleague can step into the same chat during the hours you set. The visitor fills in a short contact form first, and you can set a fallback message with your usual contact details for when nobody is online.
It explains your ways to give and Gift Aid from your own pages, and on paid plans it can show your donation page as a button. The donation itself happens on the platform you already use.
Yes. It works in around 95 languages, and with voice switched on people can talk to the bot in the website chat and hear its answers. Voice is included in the free trial and on Business plan and above, and uses message credits.
14 days with 1 chatbot and 200 message credits, with no credit card required. That's enough to train it on your service and volunteering pages and test it with your team.
Update your pages and retrain when service times, appeals or volunteer roles change. On Business plan and above, auto retrain can refresh your website content daily, weekly or monthly, and you can see which questions it couldn't answer.
Still have a question?
Ask the FastBots chatbot in the corner, or just try it yourself.
Explore More
Compare FastBots plans for charities, annual totals and support features. Ask support to confirm invoice, purchase-order and charity-offer requirements.
An AI chatbot for nonprofits. Answers donor, volunteer and programme questions 24/7 from your own pages, and passes sensitive ones to your team.
Help staff find handbook, absence, expenses and procedure guidance. Build an internal policy assistant from approved content and check access before rollout.
Review our processing terms, hosting location and security responsibilities.
Read how we handle personal information.
