Email Integration
Your inbox keeps filling up with the same questions: pricing, hours, how-to, where's my order, can you do X. FastBots is an AI chatbot that connects to your support and sales mailboxes, reads each incoming email and its attachments, and drafts a reply from your trained content. With live internet search or a Zapier workflow turned on, it also behaves more like an AI agent: gathering information, routing details to your team, and only escalating the emails that genuinely need a human.
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Providing AI Chatbots to Trusted Brands Around The World
Quick Answers
An email chatbot reads inbound emails sent to a connected business mailbox, drafts a reply using your own trained content, and either sends it automatically or queues it for a person to approve. It works on the same knowledge base as your website chatbot: so the answers are consistent across channels.
You connect one or more inbound addresses, like support@ or sales@. When a new email arrives, FastBots writes a draft from your website pages, documents and FAQs. You choose whether drafts send straight away or wait for a one-click human review inside the FastBots dashboard.
Yes, both directions, and it now reads them. When a customer attaches a PDF, Word, Excel, PowerPoint, CSV, text file or image (up to 25 MB each), the AI reads the content and uses it when drafting the reply. Your team can also attach files of their own to outgoing replies, up to 10 MB per file.
Email Replies is on the Business plan at $89/month and above. The free plan lets you train a chatbot on your content and test it through the website widget before you upgrade to connect mailboxes.
Why FastBots
Every inbound email gets a draft written from your website, documents and FAQs: not generic AI output. The bot stays on-message because it only knows what you've trained it on.
Switch on human-in-the-loop and every draft waits in a queue. Your team reads the customer's email, attachments and the AI draft on one screen, then edits or sends in one click.
Once your tone and answers are tight, flip a single mailbox to auto-send. Common questions get answered in seconds without a human touching them.
Connect support@ and sales@ (and more) to the same chatbot. They all draw from the same trained knowledge, so the answers stay consistent no matter which inbox the email lands in.
Your website chat can be warm and conversational while email replies stay formal and concise. The email-specific prompt shapes tone, length and sign-off without touching the main chatbot.
When a customer attaches a PDF, Word doc, spreadsheet, CSV, text file or image, the AI reads what's inside and factors it into the reply, not just storing it. Files are also shown alongside the message for your team, and executables, scripts and archives are filtered out automatically.
Team members can compose a fresh outbound email to any customer: subject, rich-text body, attachments. If a previous thread exists, the message is appended; if not, a new thread starts.
Layer in live internet search, or connect your apps via Zapier MCP, and the bot becomes agentic: looking things up, taking real actions off the back of an email like writing captured details into your CRM or raising a ticket, and flagging the emails that still need a real person. You can also run lighter Zapier or Make workflows after the chat if you prefer.
Real Scenarios
Drafts replies to the predictable questions hitting support@ and sales@, so your team only opens the emails that actually need judgement.
Emails that arrive overnight or at the weekend get an answer based on your trained content, instead of sitting unread until Monday morning.
Answers pricing, scope and availability questions from your sales pages, then captures the lead details and emails them to the right person on your team.
Replies from your written policy pages so the wording stays consistent and your team doesn't keep rewriting the same paragraph.
Customer emails like "how do I do X" get a clean reply pulled from your help docs, with the option to attach a PDF guide automatically.
Staff compose fresh outbound emails from inside FastBots with attachments, keeping the full conversation history in one place rather than scattered across personal inboxes.
If you keep sending the same answers to stock, lead time or order questions, the bot can draft those for you and a human can approve before sending.
Agencies on the Reseller plan can run an email chatbot trained on each client's content under their own brand, with separate mailboxes per client.
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Setup
Crawl your website, upload PDFs, Word docs and spreadsheets, paste in FAQs. This same knowledge powers both your web chat and your email replies.
House voice
Reply in plain English, second person, no more than four short paragraphs. Sign off as "Northfield Studio Support". If the customer asks about a refund older than 30 days, account access or anything legal, do not draft a reply: flag it for a human.
On the Business plan and above, link one or more inbound addresses like support@ or sales@. Add an email-specific prompt to set tone, length and sign-off.
Choose whether drafts send automatically or wait in an approval queue. You can mix modes: auto-send on simple mailboxes, human review on sensitive ones.
Honest Comparison
Most teams trying to keep up with their inbox compare three things: an AI email chatbot, a traditional helpdesk like Zendesk or Freshdesk, and a virtual assistant or outsourced support agent. Here's how FastBots stacks up.
FastBots From $39 / month | Traditional Helpdesk Zendesk / Freshdesk | Virtual Assistant Outsourced agent | |
|---|---|---|---|
Drafts Replies From Your Own Content Trained on your site, docs and FAQs | Yes | Macros and saved replies, not AI from your content | Depends on the person and brief |
Auto-Send Or Human Approval Choose per mailbox | Both modes built in | Manual replies; AI add-ons usually extra | Manual by default |
Multiple Mailboxes, One Trained Bot support@, sales@, etc. | Yes, on Business plan | Yes, often at higher tiers | Possible but adds hours |
Handles Inbound Attachments PDFs, docs, spreadsheets, images | Up to 25 MB each, 50 MB per email | Yes | Yes, but slower |
Same Knowledge Across Web Chat + Email One source of truth | Yes train once | Separate tools usually | -No |
Starting Price Email Replies tier | $89 / month (Business) | Often $55+ per agent / month | Hourly or monthly retainer |
Comparison reflects typical alternatives. Other tools may differ, so always check current pricing and features before deciding.
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I have tested fastbots for 1 month when training the system for my Certified Sustainability Specialist programme. After 1 month of training, I have find the system is very easy to implement and flexible. I have decided to subscribe hence.
Got Questions?
The ones we hear most before teams sign up. If yours isn’t here, our support team replies within hours during business days.
Only if you tell it to. You choose between auto-send mode (where the draft goes out as soon as it's ready) and human-in-the-loop mode, where every draft waits in a queue for a person to approve. Most teams start with approval mode and switch specific mailboxes to auto-send once they trust the answers.
For most small and mid-sized teams, yes; FastBots itself uses Email Replies as its own customer support tool. The full email thread is kept in the conversation history viewable inside the chatbot, multiple team members can review and respond to pending replies, and the AI handles the first-pass drafting from your trained content. What you don't get vs a traditional helpdesk: SLA tracking, macros library, and internal-notes-between-agents. If those aren't gating requirements for you, FastBots can be your helpdesk.
The Business plan at $89/month and above. The free plan and Essential plan let you train and test the chatbot on your website content, but connecting inbound mailboxes is a Business feature.
Any provider. Setup is done at the domain level: you configure CNAME records on the domain you own, so it works with Google Workspace, Microsoft 365, Zoho Mail, ProtonMail, Fastmail or any custom mail server. The connection is to your domain, not to a specific vendor's product.
Yes, and the AI reads them. Accepted inbound formats include PDF, Word, Excel, PowerPoint, CSV, plain text and images (JPEG, PNG, WebP, HEIC), up to 25 MB per attachment and 50 MB combined. The bot reads the content, whether it's a document or an image like a screenshot or a photo of a receipt, and factors it into its draft reply. Executables, scripts, archives and macro-enabled Office files are filtered out for security.
Yes. When approving a draft, the reviewer can attach files of their own before sending (PDFs, Word, Excel, PowerPoint, CSV, plain text and common image formats). The outbound limit is 10 MB per file and 20 MB combined per reply.
Yes. Team members can compose a new outbound email to any customer from inside FastBots, with subject, rich-text body and attachments. If a previous thread exists with that recipient, the message is added to the existing thread; otherwise a new one is created.
Yes. Your chatbot has one main system prompt that shapes its behaviour everywhere, and a separate email-specific prompt for Email Replies. So your website widget can stay friendly and chatty while emails read more formal and concise, same trained content, two voices.
It can, depending on how you set it up. The simplest option is to drop a booking link into the reply: point it at your Calendly, Cal.com, SavvyCal or any scheduler and the AI-drafted email will include a 'Book a time here' link in the right context. If you want it to go further, connect your tools via Zapier MCP and the bot can take real actions off the back of an email, like booking the slot, writing the lead into your CRM, or raising a ticket, as part of the exchange. The action set depends on which apps you connect. You can also keep things lightweight and just capture details in the email, then push them into another tool via a Zapier or Make workflow after the fact. Taking payments is the one thing it won't do.
Start on the free plan, train a chatbot on your website and documents, and test it through the chat widget. When you're happy with the answers, upgrade to the Business plan and connect your first inbound mailbox. No credit card is needed to try the free plan.
Train a chatbot on your own content and see the kind of replies it would draft. Upgrade to the Business plan when you're ready to connect a real mailbox.
