Use Case
Your docs probably already have the answer. The problem is the search bar makes people guess the right keyword, then read three pages to find it. FastBots reads your help centre, wikis and PDFs once, then answers questions in conversation and links the user back to the source page.
Providing AI Chatbots to Trusted Brands Around The World
Quick Answers
It's a chatbot that sits on top of your existing help centre, wikis or product docs and answers questions in plain English instead of returning a list of articles. FastBots trains on the content you already have, so replies are grounded in your own documentation rather than generic AI guesses.
Search bars only work if the user picks the same keywords you used in the article title. A FastBots bot understands the question, pulls the relevant passage from across multiple docs and answers in one reply, with a link back to the source page for users who want the full context.
Yes. You can keep the bot private, restrict it by domain or password, and connect it to Slack so an internal team can query runbooks and engineering docs in the channel where they already work. Public help-centre bots and internal-only knowledge bots run side by side on the same account.
On the Business plan and above, FastBots can auto-retrain selected website sources daily, weekly or monthly, so the bot keeps pace with your latest documentation. You can also retrain manually any time you publish a major update.
Why FastBots
FastBots ingests your help centre, PDFs, Word files, Google Sheets and even YouTube walkthroughs, then answers from that combined knowledge in one conversation.
The bot can include the relevant doc URL in its reply so power users can read the full article. New users get the short answer; advanced users get the deep link.
Using Tune AI and Knowledge Sources, you can ringfence the bot to your own content so it doesn't improvise outside the docs or invent product features that don't exist.
FastBots is an AI chatbot that can act as an AI agent: turn on live internet search to look up changelogs in real time, or connect Zapier or Make to log unanswered questions into your backlog.
On Business plan and above, scheduled retraining picks up edits, new pages and deprecated articles automatically: daily, weekly or monthly.
Connect a private knowledge bot to a Slack workspace so engineers and support agents can ask the runbooks instead of pinging the same teammate again.
The Knowledge Assistant flags questions the bot couldn't answer, so you can see exactly which articles need writing, expanding or rewording, without guessing.
A user can ask a question in their own language and get an answer pulled from your English-only docs. Useful for products with global users but English-first documentation.
Real Customer Story
Ben Meehan runs QDA Training, a qualitative-research training provider. His team was answering the same software-registration questions over and over: the instructions were on the website but customers kept asking anyway. He trained a FastBots chatbot on the docs, registration walkthroughs and FAQs. Now visitors get the answer immediately, the support inbox isn't drowning in repeats, and the bot needs almost no maintenance.
Real Scenarios
Drop the bot on your /help or /docs site so users get conversational answers instead of a long article list. The search bar can stay; the bot handles the questions search struggles with.
Answer questions about endpoints, auth flows, rate limits and error codes from your published API reference. The bot can quote the relevant section and link to the full spec.
A private bot in Slack that answers from your runbooks, post-mortems and architecture docs so on-call engineers don't have to dig through Notion at 2am.
Point new starters at a bot trained on your handbook, role docs and process guides. They ask the awkward questions to the bot first and save the human ones for their manager.
Give each client a bot trained on their account docs, brand guidelines and SOPs so their team can self-serve answers about the work you've delivered.
Users asking 'how do I export billing data?' or 'where do I set up SSO?' get a direct answer pulled from your feature docs, not a 12-result search page.
Train the bot on your security, privacy and compliance documentation so staff can ask 'what's our data-retention policy for EU users?' and get the right paragraph back.
Got a PDF library or a wiki that was never properly indexed? Upload the files, point the bot at them, and you've effectively retrofitted search onto content nobody could find before.
14-Day Free Trial
Sound Like The Bot Your Docs Have Been Missing?
1 chatbot and 200 message credits. No credit card required.
Setup
Give FastBots your help-centre URL, sitemap, PDFs, Word files, Google Sheets or YouTube walkthroughs. It crawls the lot and builds the knowledge base.
House voice
Answer in a clear, neutral technical-writer voice. Stay strictly inside the documented product: if the answer isn't in the docs, say so and link to the support form rather than guessing.
In Tune AI, set the tone, scope and fallback message. Tell it to answer only from your docs, link back to source pages, and say 'I don't know' rather than guess.
Paste the embed snippet into your help centre, share a direct link, or connect the bot to a Slack workspace for an internal-only knowledge assistant.
No matter how many times you send people instructions, they come on and ask the bot. It has taken that strain off. I wouldn't be without it.
Got Questions?
The ones we hear most before teams sign up. If yours isn’t here, our support team replies within hours during business days.
No. FastBots searches and answers from the docs you've already written: it doesn't generate or edit your documentation. Where it does help is the Knowledge Assistant, which flags questions the bot couldn't answer well, so your tech-writing team has a clear backlog of what to write next.
It can return the source page URL it pulled the answer from, and if your docs use anchor links it'll often include those. We wouldn't promise pixel-precise paragraph citation: treat it as 'the right page, often the right section' rather than a footnote system.
In Tune AI and Knowledge Sources you can restrict the bot to your trained content only, turn off general AI knowledge, and write a fallback like 'I can only answer from our documentation: please contact support for anything else.' That's the configuration most docs teams use.
Yes. Make the chatbot private, restrict it by domain, add password access, or connect it to a Slack workspace so only your team can query it. You can run a public help-centre bot and a private internal bot on the same account.
On Business plan and above, Auto Retrain revisits selected website sources daily, weekly or monthly and updates the bot. On any plan you can retrain manually after a release. Either way, retraining is a content refresh, not a live API into your docs.
Website crawl, individual URLs, sitemaps, PDFs, DOC/DOCX, TXT, CSV, XLS, Google Sheets, YouTube videos, manually added text and Q&A entries. So if part of your knowledge lives in PDFs or screencasts rather than HTML, that's fine.
It answers from your documentation rather than your application database, so it won't read a specific user's private account record unless that system is connected. But it can take action: connect your helpdesk through Zapier MCP and it can create a support ticket right in the chat, or log an unanswered question to a sheet. You can also run those as simpler Zapier or Make workflows after the chat if you prefer.
Yes. The Slack channel integration lets you bring a chatbot trained on your runbooks, post-mortems and architecture docs into a workspace, so the team can query it the same way they'd ask a teammate. Useful when the same architecture questions keep getting re-asked in #engineering.
FastBots supports around 95 languages. A user can ask in their own language and get an answer pulled from your English-only docs, which is helpful for global SaaS products where the docs team only writes in English.
New FastBots accounts start with a 14-day free trial, not the legacy Free plan. It includes 1 chatbot and a one-time allowance of 200 message credits, with no credit card required; different AI models use credits at different rates. You can try the main chatbot features and integrations, except Reseller white-labelling and scheduled automation. When the trial ends, the chatbot goes offline and no test credits remain until you upgrade, while your dashboard, settings, previous chats and Contacts stay accessible. Paid plans start at $39/month. Existing users who were already on the legacy Free plan return to it after their trial.
Train a chatbot on your docs in about five minutes. Start a free 14-day trial, no credit card required.
