Perfect For Instagram DMs
Most Instagram DMs are the same handful of questions — price, hours, location, do you ship, are you taking new clients. FastBots is an AI chatbot you train on your website and FAQs, then connect to your Instagram account so it replies to those messages on your behalf. When a conversation needs a human, it can hand off to your team.
Providing AI Chatbots to Trusted Brands Around The World
Quick Answers
It's a chatbot connected to your Instagram account that reads incoming DMs and replies automatically using information you've trained it on. FastBots uses your website content, FAQs and uploaded documents as its source, so answers stay on-brand and accurate rather than generic AI replies.
You build the chatbot in FastBots, train it on your website and any documents you want, then connect your Instagram account through the Integrations panel. Once you turn on 'Reply to Messages' and assign the bot, it starts handling DMs straight away.
Yes, while the integration is on. You can configure fallback messages for questions it doesn't know, and on Business plan and above you can hand a conversation to a human team member when judgement is needed.
Yes — Instagram requires a Business or Creator account linked to a Facebook Page for third-party messaging tools to work. Once that's in place, the FastBots setup is a few clicks inside the Integrations panel.
Why FastBots
Messages roll in at 11pm and 7am too. The chatbot replies straight away with the same info you'd give yourself, so leads don't go cold overnight.
Pricing, location, opening hours, 'do you ship', 'are you taking new clients' — the questions that fill your inbox get answered in seconds without you tapping a thing.
Point it at your website, sitemap, PDFs or a Google Sheet of FAQs. It answers from that content, so replies match what you'd say on the phone.
When someone asks about booking or pricing, the chat can collect name, email and what they need, then email it straight to you for follow-up.
On Business plan and above, live chat lets a team member jump into the conversation when a DM needs a real person. The visitor stays in the same chat.
If your audience spans countries, the bot can answer in the language the DM was written in. Useful for product brands, travel and creators with international followers.
FastBots is an AI chatbot that can act as an AI agent — gathering details across the conversation, deciding when to escalate, and pushing the captured lead into your CRM or spreadsheet through a Zapier or Make workflow once the chat ends.
The chatbot you build for Instagram can also reply on WhatsApp, Facebook Messenger, Telegram and your website. One source of truth, everywhere your customers message you.
Real Scenarios
Salons, studios, gyms and clinics get DMs asking about prices, openings and bookings. The bot answers and captures the enquiry for the team to confirm.
Shoppers DM to ask about sizing, shipping, returns and stock. The bot answers from your trained product info and points them to the right product page.
Programme details, pricing, payment options and 'is this for me' questions get answered automatically, so you can focus on actual coaching.
Opening hours, menu questions, dietary info, group bookings — handled in DMs without keeping someone glued to the phone.
Answer questions about listings, availability and viewings, then capture name and contact details to pass on to an agent.
Answer DMs about line-ups, venues, ticket tiers and timings. Send the buyer to the right ticket link instead of repeating yourself.
Tattoo artists, photographers and tradespeople: the bot captures the brief, dates and contact info, then emails the lead so you can quote on your own time.
Manage chatbots across multiple client Instagram accounts under one dashboard. The Reseller plan adds white-label branding and client logins.
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Free plan, no credit card. Build your first chatbot in minutes.
Setup
Drop in your domain and FastBots crawls your pages, FAQs and documents to train the chatbot on your business — pricing, services, hours and policies.
House voice
Friendly and casual, like a DM reply from the studio owner. Always confirm pricing in US dollars, never quote dates beyond what's on the booking page, and offer to pass details to the team for anything custom.
Set tone and guardrails in Tune AI. Tell it when to capture a lead, when to say 'I'll get someone to come back to you', and what topics to avoid.
Open the Instagram integration in FastBots, sign in with the Facebook account linked to your Business Instagram, and pick the account. Your bot then replies to DMs automatically.
Honest Comparison
If you're getting too many DMs to keep up with, you've probably looked at three options: hiring a social media VA, using basic keyword auto-replies inside Instagram, or building a chatbot trained on your own business info.
FastBots From $39 / month | Social Media VA From ~$500 / month | Instagram Auto-Replies Free, built in | |
|---|---|---|---|
Replies 24/7 Including evenings and weekends | Yes | Only during shifts | Yes, but fixed replies |
Trained On Your Own Content Your website, FAQs and documents | Yes | Depends on training | —No |
Understands Natural DMs Not just exact keywords | Yes | Yes | Keyword match only |
Captures Leads To Email Name, contact and what they need | Yes | Manual | Limited |
Human Handover When a DM needs judgement | Yes, Business plan+ | Yes | —No |
Same Bot On WhatsApp And Web One source of truth | Yes | —No | —No |
Comparison reflects typical alternatives. Other tools may differ — always check current pricing and features before deciding.
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Build One Free And See How It Handles Your DMs
Free plan, no credit card. Build your first chatbot in minutes.
Very easy-to-use service. It takes 10 minutes to set up a bot. Service also very good value for money.
Got Questions?
The ones we hear most before teams sign up. If yours isn’t here, our support team replies within hours during business days.
Yes, as long as the integration is connected and 'Reply to Messages' is turned on. You can review past conversations in Chat History, and on Business plan and above you can take over a chat manually through live chat when a DM needs a real person.
Not directly. The chatbot can collect the booking details — name, date, service, contact — and email them to you, or push them to your CRM through Zapier or Make. For an actual booking, point the customer to your existing booking link so they can confirm a slot.
Yes. Instagram only allows third-party messaging tools to connect to Business or Creator accounts that are linked to a Facebook Page. Switching account type in the Instagram app is free and takes a minute.
It only answers from the content you train it on — your website, sitemap, uploaded PDFs, Google Sheets, manually added text or YouTube transcripts. You can also add custom instructions in Tune AI to set tone, role and any topics to avoid.
You set a fallback message in Tune AI — for example, 'I'll get someone from the team to come back to you' — and the bot uses it when it isn't confident. On Business plan and above, that's also a good moment to offer live chat so a team member can take over.
Yes, on Business plan and above ($89/month). When live chat is enabled, your team can claim the chat from the FastBots dashboard and reply in real time. The conversation history is visible so they can pick up where the bot left off.
The integration is focused on Instagram DMs — replying to direct messages people send to your account. It isn't designed to manage comments on posts or moderate Story mentions.
Most people build a working chatbot in around 5 minutes. Train it on your website, set the tone, connect Instagram from the Integrations panel, turn on 'Reply to Messages' and you're live. Refining the prompts and FAQs takes a bit longer if you want it polished.
Yes. The free plan gives you 1 chatbot and 50 messages a month with no credit card. The Instagram integration sits inside the paid plans from $39/month, so the free plan is the place to build and test the bot before connecting it to your account.
Yes — useful for agencies managing several client accounts. Paid plans include multiple chatbots, and the Reseller plan adds white-label branding, custom domain and client logins under your own brand.
Build a chatbot trained on your business, connect it to your Instagram account and let it handle the repetitive DMs. Start on the free plan and upgrade when you're ready.
