The ones we hear most before teams sign up. If yours isn’t here, our support team replies within hours during business days.
+
The plugin itself is free to install from the WordPress directory. You need a FastBots account to connect it: the free FastBots plan includes 1 chatbot and 50 messages a month with no credit card required. Paid plans start at $39/month when you need more messages, more bots or features like Auto Retrain and Live Chat.
+
No. The plugin handles the install. You copy two values (Source URL and Embed ID) from your FastBots dashboard into the plugin settings and save. No theme files, no functions.php edits, no developer needed.
+
The widget loads asynchronously, so it doesn't block your page from rendering. If you're using a caching plugin like WP Rocket or LiteSpeed Cache, the widget still works alongside it; you don't need to exclude any scripts manually for a typical setup.
+
The crawler reads what a public visitor can see, so pages behind a login generally won't be included. If you need the bot to know that content, upload it as a PDF, DOCX or manual text source inside FastBots instead.
+
Yes for pre-sale questions: the bot can answer about products, shipping, returns and policies from your trained store content. If you connect your store via Zapier MCP, the bot can also do things like look up an order's status right in the chat, depending on which apps and actions you link. It still won't take payments, or modify or refund orders on its own. FastBots also has a separate native Shopify path for live store actions.
+
You set a fallback message in Tune AI: usually something like "I'm not sure, but I can pass this to the team if you leave your details." The unanswered question is also logged so you can review it and improve the bot's training. On Business plan and above, Knowledge Assistant surfaces these gaps for you.
+
Yes, on the Business plan ($89/month) and above. Live Chat lets you set availability hours and a threshold for when the bot offers human help. A team member can then claim the chat, see the full conversation history and reply in real time.
+
Yes. With Zapier MCP connected, the bot can write a new lead into your CRM right in the conversation, across the 8,000+ apps you link, so the contact is created or updated while the visitor is still chatting. The action set depends on which apps you connect. If you'd rather keep it simple, you can instead use a Zapier or Make workflow that fires after the lead is captured and pushes the details into your CRM, spreadsheet or email tool. FastBots doesn't have a fixed native CRM integration; both routes go through the apps you connect.
+
Yes. In the Appearance section you can set the widget colour, avatar, welcome message, position, placeholder text and suggested questions. On Premium and above (or with the Remove Branding add-on) you can also remove the "Powered by FastBots" label.
+
No, and it shouldn't be. FastBots handles the routine, repeatable questions your site already answers, and routes anything sensitive or complex to a human. Think of it as a first responder that frees your team up for the conversations that actually need them.