Built For Ecommerce Stores
Most shopper questions are the same handful: where's my order, how long will it take, can I return it, is this in stock. FastBots learns your store pages once and answers those questions on your site and on WhatsApp, Instagram and Messenger. When someone needs a human, your team can take over through live chat on the Business plan.
Providing AI Chatbots to Trusted Brands Around The World
Quick Answers
It's a chat assistant that lives on your store and replies to the questions shoppers ask before, during and after a purchase. FastBots trains on your existing product pages, FAQs, shipping policy and returns page, so it answers from your own content rather than generic AI guesses.
We won't promise a percentage — every store is different. What we can say is that shoppers who get a quick answer about sizing, stock or shipping are less likely to bounce and look elsewhere. FastBots handles those answers around the clock, so you're not losing late-night browsers to silence.
On Shopify, yes — the native integration lets the bot look up live products and order status for the shopper. On other platforms, the bot answers from your trained content and can capture restock or order enquiries to send to your team. See the FAQs further down for the full picture.
Most stores are live in about an hour. You point FastBots at your domain, it crawls your product, shipping and returns pages, you tweak the tone, then paste one snippet into your theme. No code, no developer.
Why FastBots
Most store traffic isn't on your team's clock. The bot answers shipping, sizing and returns questions overnight and on weekends, so a late browser doesn't drift to a competitor.
Trained on your shipping page, returns policy and FAQ, the bot quotes your real delivery times, costs and return windows — not made-up numbers.
If you're on Shopify, the native integration lets the chatbot look up live products, recommend items under a budget like "snowboards under $800" and pull order status — using live store data, not a trained snapshot.
When something's sold out or a buyer wants bulk pricing, the bot collects their email and the product they're after, then sends it to your inbox. You don't lose the demand.
Connect the same bot to your DMs so the people asking "is this still available?" on Instagram get the same fast answer as people on your site.
Auto Retrain on the Business plan re-crawls your product, shipping and policy pages on a schedule, so price tweaks and new product pages don't leave the bot out of date.
If a shopper is upset, chasing a refund or asking something the bot can't confidently answer, Live Chat on the Business plan lets your team claim the conversation and reply in real time.
If you ship internationally, the bot can detect and respond in roughly 95 languages, so a customer in Madrid or Tokyo doesn't have to wait for translated support.
Real Scenarios
Answers "does this run small?", "is this waterproof?" and "what's the difference between these two?" from your product pages, before the shopper drifts off.
Quotes your real cut-off times, carriers, costs and international shipping rules straight from your shipping page.
Walks shoppers through your return window, condition rules and how to start a return — without forcing them to email support first.
When an item is out of stock, the bot captures the shopper's email and the product they wanted, then sends the lead to your team or to Klaviyo through Zapier.
Filters wholesale, bulk and trade enquiries by collecting company name, volume and contact details inside the chat, so your sales team only sees real leads.
Surfaces the size chart and fit notes from your product pages so shoppers don't bounce to Google to figure out whether to order a medium.
On the native Shopify integration, the bot can look up the shopper's order status and recent purchases live, instead of redirecting them to a separate tracking page.
When a chat is about a damaged item, a missing parcel or a billing issue, the bot offers Live Chat (Business plan and above) so a real person can step in.
Try It Free
Sound Like It Would Save Your Support Inbox?
Free plan, no credit card. Build your first chatbot in minutes.
Setup
Drop in your domain and FastBots crawls your product pages, shipping policy, returns page and FAQs. You pick which URLs to include — no need to retype anything.
House voice
Friendly, quick and concrete. Quote shipping costs, delivery windows and return rules straight from the policy pages. Never invent discount codes, and offer a human when a shopper mentions a damaged item or a missing order.
Set the tone, add a custom instruction for things like discount codes or returns wording, and decide when to hand off to a human. You can also turn on Auto Retrain so it tracks page changes.
Copy the embed snippet into your theme — Shopify, BigCommerce, Magento, WooCommerce, custom build — and the chat widget goes live. Connect WhatsApp, Instagram or Messenger from the same dashboard.
Honest Comparison
Most stores weighing up an ecommerce chatbot are choosing between FastBots, a live-chat-first tool like Tidio, and a social-DM automation tool like ManyChat. Here's how they line up for a store dealing with shipping, sizing and returns questions all day.
FastBots From $39 / month | Tidio Live-chat-first | ManyChat Social DM automation | |
|---|---|---|---|
Trained On Your Store Content Product pages, shipping, returns, FAQs | Yes crawls your site automatically | Limited — mostly manual FAQ entries | No — flow-based, not content-trained |
Live Shopify Product & Order Lookup Acts as an AI agent inside the store | Yes on Shopify, via native OAuth | Yes via Shopify app | —No |
Website Widget + WhatsApp/IG/Messenger One bot across channels | Yes, all included | Live chat focus, social as add-ons | Strong on social, weaker on website |
Human Handover AI answers first, agent claims chat | Yes on Business plan ($89/mo) | Yes core feature | Limited |
Auto Retrain When Pages Change Daily, weekly or monthly | Yes on Business plan | Manual updates | Manual updates |
Starting Price Paid plan | $39/month | Free tier, paid from ~$29/mo | Free tier, paid from ~$15/mo |
Comparison reflects typical alternatives. Other tools may differ — always check current pricing and features before deciding.
Try It Free
Try It Free On Your Own Store Content
Free plan, no credit card. Build your first chatbot in minutes.
Fastbots.ai has been fantastic to work with. They went above and beyond to help me integrate their bot into my store and connect it with Zapier so customers could easily check their order status and shipping info. I highly recommend them!
Got Questions?
The ones we hear most before teams sign up. If yours isn’t here, our support team replies within hours during business days.
On Shopify, yes. The native integration connects via OAuth and lets the bot pull order details, products, profile and cart information for the shopper in real time. On other platforms — BigCommerce, Magento, Square Online, WooCommerce — the bot answers from your trained content and can collect order enquiries to send to your team. It doesn't have native order lookup on those stores today.
On Shopify, the chatbot reads live products from the store, so it can answer questions about availability, variants and pricing — and even recommend products under a budget. On other platforms there's no native catalogue sync; the bot answers about products from your trained website content, and you can keep that fresh with Auto Retrain on the Business plan.
No, and we wouldn't sell it that way. It handles the repetitive questions — shipping times, return windows, sizing, stock — so your team can focus on damaged orders, refund disputes and VIP shoppers. Live Chat on the Business plan keeps those harder conversations in the same window your customer is already in.
No. The bot can answer questions about your current promotions if you've trained it on that content, but it doesn't apply discount codes mid-conversation, modify orders, or move a shopper through checkout. That's a deliberate line — checkout actions stay where they belong.
Shopify (with the native integration), BigCommerce, Magento / Adobe Commerce, WooCommerce, Square Online, PrestaShop, OpenCart, plus general builders like Webflow, Wix, Squarespace and custom HTML. You add the widget by pasting an embed snippet into your theme — usually a five-minute job.
Yes — through Zapier or Make. When the bot captures a restock request, wholesale enquiry or general lead, you can route it into Klaviyo, Mailchimp, HubSpot, a Google Sheet or your CRM via a workflow. The workflow fires after the chat captures the lead, not mid-conversation.
On the Business plan ($89/month) and above, Live Chat lets your team claim chats inside FastBots. You set the availability hours, the bot offers handover during those hours, the shopper completes a short contact form, and a team member picks up the conversation with the full transcript visible.
Auto Retrain on the Business plan re-crawls selected pages daily, weekly or monthly. Most stores point it at the shipping policy, returns page and key collection pages so the bot doesn't quote last month's delivery times.
Yes — FastBots supports around 95 languages, and Chat Translation is available on the Business plan. If you ship globally, the bot can pick up the shopper's language and respond in it, which matters when someone in Berlin or São Paulo is asking about delivery.
The free plan gives you one chatbot and 50 messages a month with no credit card. Paid plans start at $39/month (Essential), and Live Chat, Auto Retrain and Email Replies are on the Business plan at $89/month. Most stores start free, test the bot on their own content, then upgrade when they're ready to put it on the live storefront.
Train a chatbot on your shipping, returns and product pages in about an hour. Start free — no credit card required — and only upgrade when you're ready to go live on your storefront.
