For online stores and ecommerce brands
Shoppers want answers on sizing, shipping and returns before they buy. Your bot answers from your store pages 24/7, and on Shopify it can look up products and orders too.
Example conversation. Your bot answers from the content you give it.
Providing AI Chatbots to Trusted Brands Around The World
What it does for you
Shopper questions land at three moments. FastBots answers the routine ones, so your team only handles the orders that need a person.
Answers sizing, materials, stock and delivery questions from your product pages, and captures restock requests.
Explains delivery times and tracking from your shipping page. On Shopify, it can look up the shopper's order.
Explains your returns policy and how to start a return, then passes damaged items and refunds to a person.
Try it free for 14 days. Cancel any time.
Reviews
“Fastbots.ai has been fantastic to work with. They went above and beyond to help me integrate their bot into my store and connect it with Zapier so customers could easily check their order status and shipping info. I highly recommend them!”
“FastBots really is incredible. I found it easy to set up. I'm impressed with how accurate it answers questions and provides product direction to potential and current customers. Great product FastBots Team. Sidney:)”
“Love the ease of use and power of the knowledge base. We are able to respond quickly and accurately to customers in seconds. It will up sell and give detailed instruction for product use. Love it.”
More than a chatbot
Connect your store and the tools you already use, and a product question becomes a recommendation, a restock lead or a live chat with your team.
Collects names and emails for restock alerts, wholesale requests and questions that need a follow-up.
Passes leads to your email platform, CRM or a spreadsheet through Zapier or Make, so follow-up starts straight away.
On Shopify, it checks live products, carts and orders. On other platforms, with Zapier MCP connected, it can look up an order during the chat.
When a shopper has a damaged item or a refund question, your team can step into the same chat with Live Chat.
Live Chat is on Business plan and above. The Shopify integration connects from your FastBots dashboard. Order lookups on other platforms use Zapier MCP and need a quick setup in your Zapier account.
Setup
Point it at your products, size guide, shipping and returns pages. It can also learn from CSV and Excel product sheets.
Choose the tone, decide what goes to your team, then test it with real questions from your support inbox.
Install it on Shopify, BigCommerce, Wix, WordPress or any store where you can add a script. Connect Shopify for live product and order data.
Connect FastBots to the AI assistant you already use, then create, train and update your bot just by asking it.
You stay in control
Your bot answers from your store content, and on Shopify from live store data. If it doesn't know, it says so and offers your team.
Start with your shipping and returns questions
Try FastBots free for 14 days with 1 chatbot and 200 message credits.
FAQ
On Shopify, yes. Connect your store and the bot can look up order information for the shopper during the chat. On other platforms it explains your delivery and tracking process from your pages, and with Zapier MCP connected to your order system, it can look the order up in the chat.
Connect your store and the bot answers from your live catalogue, including prices, availability and variants. It can recommend products from a shopper's description, show what's in their cart, look up orders and help them update their profile and billing address. It doesn't apply discount codes, change orders or take payments.
It answers from the pages and files you choose, so it only quotes the delivery times, prices and offers you've published. If a shopper asks something your content doesn't cover, it says so and offers to pass them to your team.
No. It explains your returns and refund policy and shows shoppers how to start a return. Your team decides on refunds and processes them, and checkout stays in your store.
Yes. With Live Chat on Business plan and above, a team member can step into the same chat during the hours you set. The shopper fills in a short contact form first, and you can set a fallback message for when nobody is online.
Yes. Connect the same bot to Instagram DMs, WhatsApp, Messenger or Telegram, so shoppers get the same answers wherever they ask. It also replies in around 95 languages for international customers.
14 days with 1 chatbot and 200 message credits, with no credit card required. You can connect Shopify or add the widget to your store and test it with your real shipping and returns questions.
When prices, stock or policies change, update your pages and retrain the bot. On Shopify, product details come from your live catalogue. On Business plan and above, auto retrain can refresh your website content daily, weekly or monthly.
Still have a question?
Ask the FastBots chatbot in the corner, or just try it yourself.
