For internet and telecom providers
Customers ask about plans, setup and bills at all hours. Your bot answers from your help pages and sends account, payment and line issues to your support team.
Example conversation. Your bot answers from the content you give it.
Providing AI Chatbots to Trusted Brands Around The World
What it does for you
Most customer questions come at three moments. FastBots answers the routine ones at each, so your support lines are free for faults and account issues.
Explains speeds, prices, contract lengths and what's included from your plan pages, and shares your availability checker.
Walks customers through installation day, router setup and Wi-Fi tips using your help guides.
Shares your status page and troubleshooting steps, then passes faults, billing disputes and account changes to support.
Try it free for 14 days. Cancel any time.
Reviews
“I use fastbots to talk with customers, it works like real live assistant. Also i did integration with calendar and email so fastbots cover most of my needs.”
“I have used this product to approach our mobile carrier network companies and they have loved every single detail about the AI chatbot. I am definitely opting for a long-term business relationship with Fastbots.ai - worth every penny.”
“Great AI tools, plus helpful and responsive customer service, at reasonable rates.”
More than a chatbot
Connect FastBots to the tools you already use, and a question on your plans page becomes a sales lead, a support ticket or a live chat with your team.
Collects name, email and the question from people who want to switch, upgrade or report a problem.
Passes sales leads and support enquiries to your CRM, a Slack channel or a spreadsheet through Zapier or Make.
Shows your availability checker or sign-up page as a button. With Zapier MCP connected, it can raise a support ticket during the chat.
When a customer needs a line check or a billing fix, your team can step into the same chat with Live Chat.
Live Chat is on Business plan and above, and buttons are on paid plans. Ticket and CRM actions during the chat use Zapier MCP and need a quick setup in your Zapier account.
Setup
Point it at your plan pages, router guides, billing help and moving-home pages. It can also learn from PDFs and YouTube setup videos.
Choose the tone, decide what goes to support, then test it with real questions from your call logs and inbox.
Paste one line of code on your website, or connect the same bot to WhatsApp, Messenger and your other channels.
Connect FastBots to the AI assistant you already use, then create, train and update your bot just by asking it.
You stay in control
Your bot only answers from content you approve. It never asks for passwords or card details, and it shows customers how to reach support.
Start with your router setup questions
Try FastBots free for 14 days with 1 chatbot and 200 message credits.
FAQ
Not on its own. It answers from the pages and files you choose, so it can point customers to your service status page and explain your troubleshooting steps. Line checks, faults and anything account-specific go to your support team.
It can explain where you offer service from your published pages, and on paid plans show your availability checker as a button. Confirming service at a specific address stays with your checker or sales team.
No. Set a rule that it never asks for passwords, account PINs or payment details, and it points customers to your secure account area instead. It doesn't take payments.
Yes. With Live Chat on Business plan and above, a support agent can step into the same chat during the hours you set. The customer fills in a short contact form first, and you can set a fallback message for when nobody is online.
Yes. Connect the same bot to WhatsApp, Instagram, Messenger or Telegram, or share a direct chat link. On Business plan and above, Email Replies can also draft answers to emails sent to your support address.
Yes. It replies in around 95 languages, so customers can ask about plans, setup or billing in their own language, using the same help content.
14 days with 1 chatbot and 200 message credits, with no credit card required. That's enough to train it on your plan and help pages and test it with real questions from your support queue.
When prices, plans or guides change, update your pages and retrain the bot. On Business plan and above, auto retrain can refresh your website content daily, weekly or monthly, and you can see which questions it couldn't answer.
Still have a question?
Ask the FastBots chatbot in the corner, or just try it yourself.
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