Built For IT Companies
Most prospects ask the same handful of things before they'll book a call — what services you cover, what your response time is, what you charge and whether you support the software they run. FastBots learns your service pages, rate cards and case studies, then answers those questions any time of day. When a fit prospect comes in, it captures their company, team size and pain point so your account exec only follows up with the right people.
Providing AI Chatbots to Trusted Brands Around The World
Quick Answers
An IT chatbot is a website assistant trained on an MSP or IT services firm's own content — service pages, rate sheets, supported software lists and case studies. It answers commercial qualifier questions like response times, hourly rates and contract length, then captures details from fit prospects so the sales team only follows up with relevant enquiries.
You point FastBots at your website and it crawls your service, pricing and about pages. You add house rules — what to say about SLAs, what to do when someone asks about a certification you don't hold, when to capture a lead. Then you paste one line of code on your site and the chat widget goes live.
Yes. FastBots works as an AI agent for top-of-funnel qualification: it gathers company name, staff size, current setup and pain point across the conversation, and emails the details to your account team. A Zapier or Make workflow can push the same data into your CRM after the chat ends.
No, and that's deliberate. The chatbot handles pre-sales questions and basic information about your services. Existing client tickets, incident response and anything covered by your SLA still go through your helpdesk and engineers — the chatbot just keeps the noise off your sales line.
Why FastBots
Prospects research IT providers in the evening and at weekends. The chatbot answers questions about services, response times and rates whenever someone lands on your site.
Captures company name, team size, current setup and the pain point that prompted the search, so your account exec opens every call already knowing the basics.
It answers from your own service pages, retainer tiers and case studies — not generic AI guesses about what an MSP might charge.
You set the guardrails. If someone asks about Cyber Essentials or ISO 27001 and you don't hold it, the bot says so and points them at what you do have.
If you support clients across regions, the chatbot can hold the conversation in the prospect's language and translate the transcript for your team to review.
On the Business plan and above, an enterprise prospect asking about a 200-seat migration can be handed to a real person mid-conversation instead of waiting for a callback.
After the chat ends, Zapier or Make workflows can push the lead into HubSpot, Pipedrive or whichever CRM you use, with the conversation transcript attached.
Change your managed-service tiers or add a new audit package? On Business plan and above, auto-retrain picks up the new content on the schedule you set.
Real Scenarios
The first question most prospects ask. The bot explains both offerings and steers them toward the right form depending on which fits.
Answers what your standard SLAs look like for P1 to P4 incidents, with a clear note that the binding numbers are in the signed agreement.
Shares hourly rates, retainer tiers and typical project ranges from your published pricing — no more dropping off prospects who just wanted a ballpark.
Confirms whether you support Microsoft 365, Sage, QuickBooks, specific line-of-business apps or hosting platforms the prospect already runs.
Outlines your cyber audit packages, what's included and what isn't, and captures details so a security lead can follow up with a fit prospect.
Explains the typical onboarding sequence — discovery, documentation, agent rollout — so prospects know roughly how long it takes to go live.
Clarifies whether you offer 24/7 cover, what's bundled in the retainer and what's billed separately as overtime or emergency response.
Handles the awkward 'we're unhappy with our current MSP' chat, captures the basics and flags the lead as a warm switch enquiry for sales.
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Sound Like It Would Save Your Sales Team Time?
Free plan, no credit card. Build your first chatbot in minutes.
Setup
FastBots crawls your site — service pages, retainer tiers, case studies, the about page. You pick which pages it should learn from and which to skip.
House voice
Plain English, no jargon. Confirm services we actually offer and don't promise SLAs that aren't on the published page. If asked about a certification we don't hold, say so honestly and offer to share what we do have.
Tell the bot what to say about SLAs, certifications you actually hold, response times, and when to ask for the prospect's company name, size and email.
Drop the embed snippet into your website's header or tag manager. The widget goes live in minutes — no developer needed for the install itself.
Honest Comparison
Most IT firms weighing up how to handle inbound web enquiries look at three options: leave it to a contact form, route everything through a human SDR, or run an AI chat assistant on the site.
FastBots From $39 / month | Contact Form Only No real-time response | Outsourced SDR Hourly or per-lead | |
|---|---|---|---|
Answers Questions Instantly SLA, rates, supported software | Yes, 24/7 from your own content | No — prospect waits for a reply | Only during agency hours |
Qualifies Before Sales Company size, current setup, pain point | Yes, captured in the chat | Limited to form fields | Yes, but at SDR cost per call |
Trained On Your Pricing Retainers, hourly, project bands | Yes, from your published pages | No, prospect has to wait | Variable, depends on briefing |
Human Handover For higher-value enquiries | Live Chat on Business plan ($89/mo) | Not available | Yes, by design |
CRM Lead Flow Push leads to HubSpot, Pipedrive, etc. | Via Zapier or Make after chat | Manual export from form tool | Depends on agency |
Monthly Cost To Start Entry-level commitment | $0 on the free plan | Bundled with website host | Often $1,500+ per month |
Comparison reflects typical alternatives. Other tools may differ — always check current pricing and features before deciding.
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Try It Free On Your Own Service Pages
Free plan, no credit card. Build your first chatbot in minutes.
With advanced lead collection and auto retrain, FastBots has incredible features and a user-friendly interface that makes it easy to use. We now spend less time doing manual work & we are happy to have 1 "colleague" ready 24/7 😀
Got Questions?
The ones we hear most before teams sign up. If yours isn’t here, our support team replies within hours during business days.
No. The chatbot handles the repetitive qualifier questions — services, rates, response times, supported software — and captures details from fit prospects. Your account execs still own the conversation from the discovery call onwards. The point is to make sure they only spend time on leads worth talking to.
It can share what's on your published pages — typical response-time ranges, retainer tiers, what's included. Anything binding still needs to come from the signed service agreement, and the bot's house rules should say exactly that. We'd recommend phrasing like 'typical SLAs for managed clients are X — final terms are in your contract'.
Not directly inside the chat. The chatbot captures the request — company, size, pain point, preferred time — and emails it to your team, or pushes it to your CRM through Zapier or Make once the chat ends. From there your existing booking link or sales rep takes over.
There are no documented native integrations with ConnectWise, Autotask or HaloPSA today. You can connect the chat output to those tools via Zapier or Make workflows — the chatbot itself focuses on pre-sales, not ticket management, so the PSA stays in charge of client incidents.
You set this in the house rules. If you don't hold Cyber Essentials Plus or ISO 27001, you tell the bot to say so honestly and point the prospect at the standards and assurances you do have. Inventing certifications is the fastest way to lose trust in this industry, so we keep the bot conservative by default.
Yes — FastBots supports around 95 languages. If you're an MSP working with multinational clients, the bot can hold conversations in the prospect's language, and on eligible plans you can translate the chat transcript so your team can review it in English.
FastBots is an AI chatbot trained specifically on your content. When you turn on live internet search or connect a workflow, it works more like an AI agent — looking things up, gathering details across the conversation and routing the captured lead into your CRM after the chat ends. Generic tools answer with generic information, which is the opposite of what an IT trust purchase needs.
There's a free plan with 1 chatbot and 50 messages a month — enough to build and test it on your service pages. Paid plans start at $39 a month. Live Chat handover for higher-value enterprise enquiries is on the Business plan at $89 a month.
Most IT firms get a first version live within an afternoon: crawl the site, set the house rules around SLAs and certifications, add a few common Q&A entries, then paste the embed snippet. Polishing tone and adding all your supported-software answers takes a bit longer, but you can launch with the basics and improve from chat history.
We'd suggest scoping the bot to pre-sales and general information only. Existing client incidents should still flow through your helpdesk and ticketing system where SLAs apply. You can use the bot to point logged-in clients to the right portal, but it isn't a replacement for your ticketing workflow.
Point it at your service pages, set your house rules and see how it qualifies prospects on your own site. No credit card required to start.
