For housing associations
Residents ask about repairs, rent and their tenancy at all hours. Your bot answers from your published guidance, shows the right form or contact, and keeps emergencies with your team.
Example conversation. Your bot answers from the content you give it.
Providing AI Chatbots to Trusted Brands Around The World
What it does for you
Resident questions tend to land at three moments: moving in, day-to-day living, and when something needs your team. FastBots covers all three with your own guidance.
Explains your move-in steps, rent payment options and how the tenant portal works, using your welcome guidance.
Covers repairs reporting, permissions, communal areas and complaints, with the correct form or contact each time.
Gives the emergency repairs line first, and passes account, tenancy and sensitive issues to your housing team.
Try it free for 14 days. Cancel any time.
Reviews
“Fastbots.ai has been a valuable asset to our organization since day one. We have utilized our mascot as the website and Messenger chatbot, which is always available to assist our community members with their inquiries 24/7.”
“The issue we had was too many trivial phone calls to our emergency phone, asking for info that was available on the website. Our chatbot has made a big difference, helping people while ensuring our 24/7 number is clear for true emergencies.”
“Using Fastbots have enabled our clients to be able to offer a better service to their customers while reducing the amounts of queries they have to handle personally. It has been a great time saver for them.”
More than a chatbot
Connect FastBots to the tools you already use, and a general enquiry becomes a callback request for the right team, a booked appointment or a live chat with staff.
Collects the resident's name, contact details and a short description for general callback requests.
Passes enquiries to the right team's inbox, a spreadsheet or your housing system through Zapier or Make.
Shows your repairs form or tenant portal as a button. With Zapier MCP connected, it can book an appointment during the chat.
When a resident needs a person, a staff member can step into the same chat with Live Chat during staffed hours.
Live Chat is on Business plan and above, and buttons are on paid plans. Appointment and record actions during the chat use Zapier MCP and need a quick setup in your Zapier account.
Setup
Point it at your repairs, rent, tenancy and complaints pages. Leave tenancy files and case notes out of its training.
Agree the emergency and sensitive-issue wording with your housing team, then ask it the questions residents really ask.
Paste one line of code on your resident pages, or publish it as a hosted Support Page with your contact routes.
Connect FastBots to the AI assistant you already use, then create, train and update your bot just by asking it.
You stay in control
Your bot only answers from guidance you approve. Anything urgent, personal or about an individual tenancy goes to your team.
Start with your repairs and rent questions
Try FastBots free for 14 days with 1 chatbot and 200 message credits.
FAQ
No. It answers from the guidance you publish and points residents to your tenant portal or team for anything about their own account, rent balance or repair. Keep personal records out of its training content.
You set the wording. For urgent repairs it gives your emergency line first, and for safeguarding, domestic abuse or crisis concerns it shows the discreet contact routes you approve. It doesn't assess or handle these itself.
Yes. It can reply in around 95 languages, so residents can ask in the language they're most comfortable with. They can also talk to it with voice in the website chat, which is included in the free trial and on Business plan and above.
Yes, when you switch on file uploads. Residents can add photos or documents to the chat so your team can see the issue. The bot doesn't assess repairs from photos.
Each enquiry is emailed to the team you choose and saved in the built-in Contacts list. You can pass them on to your housing system with Zapier or Make, set up in your own account.
Yes. With Live Chat on Business plan and above, a team member can step into the same chat during the hours you set. The resident fills in a short contact form first, and you can set a fallback message for when nobody is online.
14 days with 1 chatbot and 200 message credits, with no credit card required. That's enough to train it on your repairs and rent guidance and test it with real questions.
Update your website and retrain the bot when procedures, forms or contact details change. On Business plan and above, auto retrain can refresh your website content daily, weekly or monthly, and you can see which questions it couldn't answer.
Still have a question?
Ask the FastBots chatbot in the corner, or just try it yourself.
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