Plan a useful chatbot within your charity’s budget
Choose a plan around the information you need to share, the people who will maintain it and the volume of questions you expect. Start by testing your real service or supporter enquiries, then compare the monthly and annual cost of keeping that bot useful.
Providing AI Chatbots to Trusted Brands Around The World
Quick Answers
Standard paid plans currently start at $39 per month for Essential. Business is $89 and Premium is $199 on monthly billing. The comparison below shows annual totals and the features that often matter to charity teams.
This page lists standard plans. For any charity-specific offer, ask support to confirm eligibility, the price and the terms in writing before budgeting on it.
New accounts receive a 14-day trial with one chatbot and a one-time allowance of 200 message credits, with no credit card required. A paid plan is needed to keep the bot online after the trial.
Why FastBots
Start with supporter FAQs, volunteer information or service signposting. A clear first use case makes the budget easier to justify and review.
Compare the total billed for the year, not just a monthly equivalent. Match the commitment to your budget approval and review process.
Business and above includes Live Chat. Budget for the staff time needed to cover the hours when you offer it.
Business and above includes Auto Retrain for selected website sources. You still need someone to check important service and policy changes.
A conversation may contain several AI replies. Models use credits at different rates, so test typical enquiries before choosing capacity.
Premium includes removal of FastBots branding from the widget. Decide whether that is necessary for your first rollout or a later improvement.
If you add actions through Zapier or another system, check those providers’ subscriptions and usage costs as part of the full budget.
Need an invoice-payment arrangement, purchase order or special pricing? Get the details confirmed before you place the order.
Example Uses
Use a trial to test your busiest public-information questions before committing to a paid plan.
Estimate demand for donation guidance, fundraising information and general contact questions across the year.
Budget for recruitment peaks, application guidance and the staff time needed to follow up on enquiries.
Plan around the number of services and the amount of guidance visitors need, with clear ownership of updates.
If colleagues need to join chats, compare Business or above and agree the hours your team can actually cover.
Check the included chatbot count when public services, supporter information and an internal assistant need separate content and access.
Review expected conversation volume before a fundraising campaign or annual event, and check available message-credit add-ons.
Bring together the subscription total, any add-ons, connected-app costs and the internal time to maintain the service.
14-Day Free Trial
Try it with your own information
1 chatbot and 200 message credits. No credit card required.
Setup
Train on approved public information and try the questions your team already receives. Check the answers and the next steps.
House voice
Use our published service and supporter information. Offer the correct next step. Keep the first rollout focused so the team can test value, usage and follow-up before expanding.
Estimate replies and credit use, count the bots you need and decide whether Live Chat, Auto Retrain or branding removal matters.
Review current checkout totals and terms. Ask support about any invoice, purchase-order or charity-offer requirements before you commit.
Honest Comparison
Prices in USD, checked 8 October 2026. Annual amounts are billed for the year. Check the current pricing page and checkout for taxes, add-ons and any changes. These are standard rates, not charity-discount prices.
Essential | Business | Premium | |
|---|---|---|---|
Monthly billing | $39/month | $89/month | $199/month |
Annual billing | $396/year ($33/month equivalent) | $900/year ($75/month equivalent) | $1,980/year ($165/month equivalent) |
Included chatbots | 2 | 5 | 10 |
Message credits per month | 2,000 | 5,000 | 10,000 |
Team members | 3 | 5 | 10 |
Live Chat and Auto Retrain | Not included | Included | Included |
Remove FastBots widget branding | Not included as standard | Not included as standard | Included |
Comparison reflects typical alternatives. Other tools may differ, so always check current pricing and features before deciding.
14-Day Free Trial
See how it answers your real questions
1 chatbot and 200 message credits. No credit card required.
Got Questions?
Practical answers to help you decide where to start and what to check before launch.
Contact support with your organisation’s name, website and the use case you are planning. Ask whether an offer is available and what evidence or eligibility rules apply. No specific discount is promised on this page.
Contact support to confirm the arrangement before ordering. Ask about the approved total, payment method, due date and any purchase-order details your finance team needs.
No. The annual figures shown are the amount billed for the year; the monthly equivalents are there to help you compare. Check the billing option and total at checkout.
No. Credits are used for AI responses, and a conversation can contain several responses. Different models consume credits at different rates, so use the current pricing guide and your own tests to estimate usage.
The pricing page lists message-credit add-ons and higher-capacity plans. Check the cost and your remaining allowance before a busy campaign, rather than assuming unlimited usage.
Business and above includes Live Chat. The feature needs configured availability and a team able to claim chats. Include that staffing requirement in your rollout plan.
The published refund policy does not offer pro-rated refunds for unused subscription time. Review the full refund policy and subscription terms before choosing an annual commitment.
Include the plan and billing period, expected total and tax treatment, add-ons, connected-tool costs, content owner and intended use. If you have special billing terms, attach the written confirmation from support.
Start with your charity’s real questions. Use the trial to check answers and usage, then choose a plan your team can maintain.
Explore More
Compare current plans, limits and billing options.
Ask a product or billing question before choosing your setup.
An AI chatbot for charities. Helps supporters, volunteers and service users find your information 24/7, and keeps personal matters with your team.
An AI chatbot for nonprofits. Answers donor, volunteer and programme questions 24/7 from your own pages, and passes sensitive ones to your team.
