Use Case
New team members ask the same questions for their first few weeks, opening procedures, refund rules, closing checklists, who to call when something breaks. FastBots learns your training manuals, SOPs and onboarding docs once, then answers those questions in plain English on Slack or a private link. It works like an AI assistant sitting next to every new hire, so managers aren't the bottleneck on shift.
Providing AI Chatbots to Trusted Brands Around The World
Quick Answers
It's an internal chatbot trained on a company's own training material: SOPs, onboarding docs, policy PDFs, training videos, so staff can ask plain-English questions and get answers in seconds. Instead of digging through a 60-page manual or paging a manager mid-shift, a new hire types the question and gets the relevant procedure back. FastBots is built for this kind of use because it trains directly on the documents you already have.
Yes. A chatbot can be set to private, locked to a Slack workspace, or protected with password access and domain whitelisting so it isn't exposed publicly. Uploaded training content isn't used to train third-party AI models through the API connection. For most multi-location teams the practical setup is a private Slack bot or a password-protected link shared with staff only.
No, and we wouldn't suggest framing it that way. It handles the repetitive lookup questions ("what's the oven setting", "what's the refund window", "how do I log a stock issue") so managers can focus on coaching, exceptions and judgement calls. The bot is a reference layer, not a replacement for people.
On the Business plan and above, Auto Retrain revisits the source pages on a daily, weekly or monthly schedule, so when an SOP page is updated the bot picks it up without manual re-uploading. For documents and PDFs, you re-upload the file and retrain, usually a one-minute job.
Why FastBots
The bot answers from your own training manuals, onboarding decks and policy PDFs, so a new hire gets your opening checklist, not a generic version off the internet.
Most shifts don't line up with head-office hours. Staff can ask the bot about prep procedures or closing duties whenever they're actually on the floor.
Connect the bot to a private Slack workspace so team members ask in the same place they already coordinate shifts and rotas, no new login to remember.
Useful for hospitality, retail and warehouse teams with multi-national staff, someone can ask the question in their first language and get the SOP back in the same language.
Custom instructions keep the bot on-topic. If someone asks about office politics, payroll grievances or off-topic stuff, it points them to the right person instead of guessing.
On the Business plan and above, scheduled retraining picks up edits to your SOP pages daily, weekly or monthly, so the bot doesn't quietly drift out of date.
Shift managers stop being interrupted with "how long does the dough rest?" every twenty minutes, those go to the bot, escalations stay with the human.
Set a fallback message so when a question falls outside the SOPs, the bot says so and tells the new hire who to ask, instead of inventing an answer.
Real Customer Story
Advanced Poly Clinic in Kathmandu runs a second FastBots chatbot internally, separate from the patient-facing one, to help staff with ISO compliance, SOPs, training questions and operational lookups. Receptionists who don't have medical training, and new hires still learning the protocols, can ask the internal bot directly instead of pulling a senior member of the team off their work. Dr. Denis estimates the bot is around 99% accurate on the questions staff ask it.
Real Scenarios
New starters ask "what time do I turn the ovens on" or "what's on the closing checklist" and get the exact steps from your SOP, no paging the duty manager.
Staff check the refund window, the escalation point and the exact wording to use with an unhappy customer before reaching for the manager.
Baristas, line cooks and prep staff ask the bot about dough ratios, espresso dial-in steps or allergen handling, pulled straight from the training pack.
Housekeepers ask about turn-down standards for different room categories, amenity placement and laundry handling rules without having to find a supervisor.
Christmas and summer seasonal staff ask about gift-wrap policy, loyalty programme rules, tagging and stockroom layout in their first week instead of slowing the floor team down.
Every location asks the same trained bot, so SOPs are interpreted the same way in store 1 and store 50. Update the master doc once, retrain, done.
Staff look up the right steps for a spill, a near-miss, a customer injury or an evacuation procedure, the bot can also tell them which form to fill in and who to notify.
New hires ask how to log into the till, what to do when the card reader times out, or how to raise a stock request, answers come from your internal docs, not a forum post.
14-Day Free Trial
Sound Like It Would Fit Your Onboarding?
1 chatbot and 200 message credits. No credit card required.
Setup
Upload your SOPs, onboarding PDFs, training Google Sheets and policy docs, or crawl an internal SOP site. FastBots reads it all and trains the bot on that content.
House voice
Friendly, plain-English coach for new team members. Use short steps and numbered checklists where possible. Never invent a procedure, if it isn't in the SOPs, say so and point them to their duty manager.
In Tune AI, set the tone, the scope ("only answer questions related to staff training and store procedures") and a fallback like "ask your duty manager" for anything off-topic.
Connect the bot to a private Slack workspace, share a password-protected direct link, or embed it on your internal hub. Most teams roll it out to one location, then expand.
It's generally 99 percent accurate, and it's giving accurate instructions and advice.
Got Questions?
The ones we hear most before teams sign up. If yours isn’t here, our support team replies within hours during business days.
No. It handles the repetitive lookup questions (opening procedures, refund rules, closing duties, system passwords) so your managers and trainers can spend their time on coaching, exceptions and judgement calls. The bot is a reference layer for new hires, not a replacement for people who actually run the team.
Yes. The two common setups are a private Slack bot inside your workspace, or a chatbot on a password-protected direct link that you only share with staff. You can also use domain whitelisting to make sure the widget can't be embedded anywhere else. None of this needs the bot to be on your public website.
Pretty much anything text-based: SOP PDFs, Word docs, onboarding decks, policy spreadsheets, Google Sheets, YouTube training videos and pages from an internal SOP site or wiki. You can also paste manually written Q&A entries, useful for the "unwritten" knowledge that lives in someone's head.
On the Business plan and above, Auto Retrain revisits selected source pages daily, weekly or monthly and updates the bot when content changes. For uploaded files like PDFs, you re-upload the new version and click retrain, usually a one-minute job. The bot doesn't quietly drift out of date.
In Tune AI you set custom instructions like "only answer questions related to staff training, store procedures and policies, for anything else, tell the user to speak to their duty manager." You also set the answer source to your trained content only, so it doesn't pull in general internet answers. You can layer it as an AI assistant rather than a general-purpose chatbot.
Yes, FastBots supports around 95 languages. A team member can ask a question in their first language and get the SOP answer back in the same language, which matters a lot for hospitality, warehouse and retail teams with international staff.
It can. With Zapier MCP connected, it acts as a true AI agent: depending on which apps you connect, it can book a shift, update a rota or HR system, or create a task right inside the conversation. It can also use live internet search to look things up in the moment, and run simpler Zapier or Make workflows after the chat, for example logging an unanswered question into a Google Sheet so your training team can write the missing SOP.
Chatbots can be set to private, locked behind a password or restricted to your Slack workspace. Uploaded data is not used to train OpenAI models through the API connection, and our data handling is GDPR compliant. If you're putting in genuinely sensitive material (personal staff records, payroll), we'd suggest keeping that out of the training set, the bot is for procedures and policies, not personal data.
New FastBots accounts start with a 14-day free trial, not the legacy Free plan. It includes 1 chatbot and a one-time allowance of 200 message credits, with no credit card required; different AI models use credits at different rates. You can try the main chatbot features and integrations, except Reseller white-labelling and scheduled automation. When the trial ends, the chatbot goes offline and no test credits remain until you upgrade, while your dashboard, settings, previous chats and Contacts stay accessible. Paid plans start at $39/month. Existing users who were already on the legacy Free plan return to it after their trial.
If your SOPs are already in PDFs or on an internal site, the first version takes around an hour: upload the documents, set the tone and scope in Tune AI, test a handful of real questions your new hires actually ask, then share the link or connect Slack. Most teams start with one location, refine the answers, then roll it out across the network.
Upload an SOP, ask a few real new-hire questions and see how it answers. If it fits, roll it out across your locations.
