Built For WooCommerce Stores
Most WooCommerce shoppers ask the same handful of pre-purchase questions — shipping cost, returns window, sizing, stock, lead times. FastBots learns your product pages, policies and FAQs, then answers those questions inside a chat widget on your store. It can act as an AI agent for repetitive enquiries, capture lead details when someone needs human help, and pass abandoned questions to your team through Zapier or Make.
Providing AI Chatbots to Trusted Brands Around The World
Quick Answers
A WooCommerce chatbot is an AI assistant added to a WooCommerce store that answers shopper questions about products, shipping, returns and policies. FastBots trains on your published store content — product pages, FAQ pages, shipping and returns pages — and replies in the chat widget. It runs 24/7 so visitors don't have to wait for email replies.
FastBots installs on a WooCommerce store as a chat widget — you paste a small embed snippet into your theme or use a script-injection plugin. It is not a native data integration with WooCommerce, so it doesn't read live cart, order or inventory data the way the Shopify integration does. For order updates and CRM workflows, FastBots connects through Zapier or Make once a lead is captured.
Anything that lives on your store: product details, sizing, materials, delivery times, returns windows, payment options, opening hours, wholesale enquiries and pre-sales questions. If you've written it on a page, FastBots can answer from it. If the answer isn't on the site, you can add it as a Q&A entry or upload a PDF.
Most WooCommerce store owners are live in around 5 minutes. You point FastBots at your store URL, let it crawl your pages, choose a tone, and paste the embed snippet into your theme. There's a free plan with no credit card, so you can test it on your own store before deciding.
Why FastBots
Shoppers browse at 11pm, on weekends and during your busy season. FastBots answers shipping, returns and sizing questions the moment they're asked instead of losing the visitor to a competitor.
Point it at your store URL and it learns from your product pages, shipping policy, returns page and FAQ. Replies reflect your actual prices, lead times and rules — not a guess.
If a shopper asks about bulk pricing or a custom order, the bot can collect their name, email and details inside the chat and notify your team — so the enquiry doesn't disappear when they close the tab.
If you ship internationally, the bot can reply to French, German, Spanish or Portuguese shoppers in their own language. Chat translation is available on Business plan and above for reviewing transcripts.
Auto retrain on Business plan and above re-crawls selected pages on a daily, weekly or monthly schedule. When you change a shipping price or refresh a policy page, the bot follows.
On Business plan and above, a real person on your team can claim the conversation when a shopper has a question the bot can't confidently answer — without losing the chat history.
Connect the same bot to WhatsApp, Instagram, Facebook Messenger or Telegram so the questions you get on social channels get the same answers as your store widget.
The bot won't pretend to know live stock or order status on WooCommerce — those answers come from your trained content or a follow-up from your team. No made-up confirmations.
Real Scenarios
Answers questions about sizing charts, materials and fit from your product pages so shoppers don't bounce to email and forget to come back.
Replies with your shipping rates, free-shipping threshold and estimated delivery windows for the regions you ship to.
Walks shoppers through the returns window, condition rules and how to start a return — straight from your policy page.
Collects company name, quantities and contact details inside the chat and emails your sales team so big-ticket enquiries don't sit in a generic inbox.
Captures the product and shopper email when an item is out of stock, then sends the request to your team through Zapier or Make.
Explains how to track an order and where to find tracking links. For live order data, the bot directs shoppers to your account page or hands off to your team.
Answers care, washing, storage and assembly questions from any guides or FAQ content you've published on the store.
Routes specialist enquiries to the right inbox by capturing the request inside chat and sending it through to your team via email or workflow.
Try It Free
Sound Like Something Your Store Could Use?
Free plan, no credit card. Build your first chatbot in minutes.
Setup
Add your store URL and FastBots crawls your product pages, policies, FAQ and blog. You choose which pages to keep and which to skip.
House voice
Friendly, practical and concise — like a shop assistant who knows the catalogue. Only answer from the trained store content. If you don't know stock or order specifics, offer to take the shopper's email and pass the question to the team.
Tell it how to sound, what it should and shouldn't answer, and what to say when it doesn't know. Add a fallback message and lead form for handoff to your team.
Drop a short embed snippet into your WooCommerce theme — directly in the theme file or through a script-injection plugin. The widget appears on every store page.
Honest Comparison
Most WooCommerce store owners are choosing between a basic live-chat plugin, a generic AI chatbot that isn't trained on the store, or hiring more support hours. Here's how FastBots compares on the things that actually matter for an online shop.
FastBots From $39 / month | Basic Live Chat Plugin Human-only, business hours | Generic AI Chatbot Not trained on your store | |
|---|---|---|---|
Trained On Your Store Content Products, shipping, returns, FAQs | Yes from your URLs and files | No — humans type every reply | Generic answers only |
Answers Out Of Hours Evenings, weekends, holidays | Yes 24/7 | Only when staff are online | Yes, but not store-specific |
Captures Leads In Chat Wholesale, restock, B2B | Yes emailed to your team | ~Sometimes, depending on plugin | Usually no |
Live Chat Handover To A Human Pick up complex conversations | Yes Business plan and above | Yes that's its main job | —No |
Auto Retraining When Site Changes Prices, policies, new products | Yes Business plan and above | N/A | —No |
Setup Time For A WooCommerce Store From signup to live widget | ~5 minutes | ~30 minutes plus staffing | Depends on tool |
Comparison reflects typical alternatives. Other tools may differ — always check current pricing and features before deciding.
Try It Free
Try It On Your Store — Free Plan, No Card Needed
Free plan, no credit card. Build your first chatbot in minutes.
Very easy-to-use service. It takes 10 minutes to set up a bot. Service also very good value for money.
Got Questions?
The ones we hear most before teams sign up. If yours isn’t here, our support team replies within hours during business days.
Yes. FastBots is added with a small embed snippet that drops into your theme or runs through a script-injection plugin. It sits as a floating chat widget on top of your store and works on any theme — Storefront, Astra, Flatsome, Divi or a custom build.
Not natively. The Shopify integration is the one platform where FastBots can read live store data; for WooCommerce, the bot answers from trained content (product pages, policies, FAQs). For live order updates, direct shoppers to their account page or use a Zapier/Make workflow to route the enquiry to your team after the chat.
No. FastBots is an information, support and intake tool. It can answer questions and capture details — like a name, email and what the shopper wants — but it doesn't take payments or modify orders. Checkout still happens through your WooCommerce store.
You set a fallback message — something like "I'm not sure on that one — can I take your email and have someone from the team get back to you?" The bot then offers a lead form, captures the details and emails your team. You can also see unanswered questions in Chat History and add them as Q&A entries.
FastBots has native channel connections for WhatsApp, Instagram, Facebook Messenger, Telegram and Slack. The same chatbot, trained on your store content, can reply across those channels — useful if a lot of your pre-sales enquiries come through DMs.
Yes — Live Chat is available on the Business plan ($89/month) and above. You can set availability hours and the conditions under which the bot offers human handover (for example, after a few unanswered questions). The agent sees the conversation history and replies in real time.
On Business plan and above, Auto Retrain re-crawls selected pages on a daily, weekly or monthly schedule. You can also retrain manually from the Links / Docs page whenever you make a big change — for instance, after launching a sale or updating your returns policy.
There's a free plan (1 chatbot, 50 messages per month, no credit card needed) so you can test it on your own store. Paid plans start at $39/month for the Essential plan, which is enough for most small WooCommerce stores. Live Chat, Auto Retrain and Email Replies are on the Business plan at $89/month.
Yes, and that's the right call. You set the welcome message and tone, and most store owners introduce it as an assistant that can answer common questions and pass the rest to the team. Honesty keeps trust — and customers don't mind a bot if it actually helps.
FastBots is GDPR-compliant and uploaded data isn't used to train OpenAI models through the API connection. You can make a chatbot private, restrict it to your domain and add password protection. Treat the bot as a customer-facing assistant — don't paste internal staff documents into it unless they're meant to be answered from.
Train it on your store, set the tone, and paste one line into your theme. The free plan lets you test the full thing first — no credit card required.
