Built For Shopify Stores
Most shopper questions are the same handful asked in different ways — "is this in stock?", "where's my order?", "do you have something cheaper?". FastBots connects to your Shopify store through OAuth and answers from live data, not a stale snapshot. It's an AI chatbot trained on your store content that can act as an AI agent inside Shopify — looking up products, checking order status and helping shoppers update their details mid-conversation.
Providing AI Chatbots to Trusted Brands Around The World
Quick Answers
A Shopify chatbot is an assistant that sits on your storefront and answers shopper questions about products, orders, shipping and returns. FastBots connects to your Shopify store directly, so it can pull live product data and order status rather than relying only on what's on the page.
Yes. Once you connect Shopify through OAuth, the chatbot can read your live catalogue, look up order information for the shopper, show what's in the cart and help update profile or billing addresses. This goes beyond a chatbot that's only been trained on your website pages.
The Shopify integration is available on the Essential plan ($39/month) and above. The free plan is a good way to build and test a chatbot on your store's published content first, but connecting it to your live Shopify store needs Essential or higher.
No. The chatbot can help shoppers find products, check order status, view their cart and update addresses, but it doesn't move shoppers through checkout, apply discount codes or modify orders. Those still happen inside Shopify itself.
Why FastBots
When a shopper asks about a product, the bot reads your live Shopify catalogue — pricing, availability, variants and descriptions — rather than guessing from a cached page.
A shopper can ask "recommend snowboard products under $800" and the chatbot will surface matching items from your live catalogue. It's the closest thing to a helpful sales assistant on the storefront.
Shoppers no longer need to email "where's my order?". The bot can pull order information after a quick identity check and reply in the same conversation.
Through inline forms inside the chat, shoppers can update their profile, add a new billing address or set a default one — without leaving the conversation.
If a shopper asks what they've added, the bot can show line items, quantities and totals from their live cart — useful for nudging them back to finish.
Shipping windows, sizing, materials, returns, fit advice — all answered from your trained store content while your team's offline. Nothing sits in an inbox until morning.
On the Business plan and above, Live Chat lets a team member take over when judgement is needed — a refund dispute, a custom order, a VIP customer. The shopper stays in the same window.
If you ship internationally, the chatbot can hold conversations in your customer's language without you running separate bots per market.
Real Scenarios
Material, sizing, weight, what's compatible — the same questions your team answers all day, handled from your trained product content and live catalogue.
"Show me running shoes under $120" or "something for cold-weather camping". The chatbot interprets the brief and surfaces matching products from your live store.
Cuts down the steady drip of "where's my package?" tickets by letting shoppers self-serve through the chat after a simple identity check.
Answers from your shipping, returns and refund policy pages — including international rules, lead times and the steps for starting a return.
A shopper realising they entered the wrong address can fix it inside the chat through an inline form, rather than emailing support and hoping someone catches it in time.
When something's sold out, the bot can collect the shopper's email and the product they want, then push that to your CRM or sheet through Zapier or Make.
Larger orders, wholesale pricing, custom requests — the chatbot captures the details, qualifies the enquiry and notifies your team by email.
When a shopper asks about an item they've already added, the bot can show their cart contents and totals, making it easier to finish the purchase in the same session.
Try It Free
Sound Like Something Your Store Could Use?
Free plan, no credit card. Build your first chatbot in minutes.
Setup
Connect your store through OAuth, then point the bot at your storefront, sitemap or specific pages. It crawls your products, policies and content.
House voice
Friendly, helpful and honest. Recommend products from the live catalogue, give clear shipping and returns information, and never invent a discount code or promise a delivery date that isn't on the site.
Set the tone, what the bot should and shouldn't talk about, when to escalate to a human, and the lead-form fields you want. Test answers before going live.
Drop a small snippet into theme.liquid in the Shopify code editor and save. The widget appears on your storefront — usually within five minutes of starting.
Honest Comparison
Most Shopify store owners weighing up chat options end up looking at the built-in Shopify Inbox or a popular app like Tidio. Here's how FastBots stacks up on what actually matters for an AI assistant on your storefront.
FastBots From $39 / month | Shopify Inbox Free, built-in | Tidio Paid plans | |
|---|---|---|---|
Trained On Your Store Content Products, policies, pages, FAQs | Yes | Limited | Yes |
Live Product Catalogue Lookup Pricing, variants, availability in real time | Yes | Partial | Partial |
Order Status In The Chat Self-serve order lookup | Yes | Partial | Yes |
Profile And Address Updates In Chat Inline forms inside the conversation | Yes | —No | —No |
Live Chat Handover Real person takes over when needed | Business plan and above | Yes | Yes |
AI Model Choice OpenAI, Anthropic, Google | Yes | —No | Limited |
Comparison reflects typical alternatives. Other tools may differ — always check current pricing and features before deciding.
Try It Free
Build One Free, Connect Shopify When You're Ready
Free plan, no credit card. Build your first chatbot in minutes.
Very easy-to-use service. It takes 10 minutes to set up a bot. Service also very good value for money.
Got Questions?
The ones we hear most before teams sign up. If yours isn’t here, our support team replies within hours during business days.
Yes. Once you connect Shopify through OAuth, the chatbot can read your live catalogue, look up order information, show cart contents and update profile and billing addresses. It's not just answering from a stored copy of your website — it talks to Shopify in real time.
No. The chatbot helps shoppers find products, check orders, view their cart and update their details, but it doesn't modify the cart, apply discount codes or move someone through checkout. Those stay inside Shopify itself, where you want them.
The native Shopify integration is on the Essential plan ($39/month) and above. The free plan is fine for building and testing a chatbot on your published store content, but connecting it to your live Shopify store needs Essential or higher.
After you connect Shopify in FastBots, copy the embed snippet from the Deploy page, open your theme code editor, find theme.liquid and paste the snippet above the closing body tag. Save and refresh — the widget should appear on your storefront. The whole thing usually takes around five minutes.
No. The chatbot can show order status and answer policy questions, but it doesn't modify orders, issue refunds or change fulfilment. For those, it can collect the details and hand the conversation to a real team member through Live Chat on the Business plan and above.
Yes, on the Business plan ($89/month) and above. You can set availability hours, and when a shopper needs a human, the chat is offered for handover. A team member claims it, sees the full conversation history and replies in real time.
Yes. FastBots supports around 95 languages, so the bot can answer in the shopper's language without you running separate bots for each market. Chat translation is also available on the Business plan and above.
FastBots states that uploaded data isn't used to train OpenAI models through the API, and the platform's data handling is GDPR compliant. The Shopify connection is OAuth-based, and you can revoke access from your Shopify admin at any time.
Yes. Leads are emailed to your team by default, and you can also push them into a CRM, spreadsheet or email tool through Zapier or Make once the chat ends. The workflow runs after the lead is captured — the bot itself doesn't act mid-conversation outside of the Shopify capabilities listed above.
The widget is a small embed snippet that loads after the page, so it shouldn't have a noticeable impact on storefront performance. If you do see any issues, you can adjust where the snippet sits in theme.liquid or contact support.
Build your chatbot on the free plan, test it on your store content, then connect Shopify on Essential when you want live catalogue and order lookups. No credit card needed to start.
