Built For PrestaShop Stores
Shoppers ask the same handful of questions before they buy: sizing, shipping times, return policy, stock. FastBots learns your PrestaShop store's content once and answers those questions day or night, in around 95 languages. When a question needs a human, it can pass the conversation to your team.
Providing AI Chatbots to Trusted Brands Around The World
Quick Answers
A PrestaShop chatbot is a chat widget that sits on your PrestaShop store and answers shopper questions automatically. FastBots trains on your store's product pages, shipping policy, returns page and FAQ, then replies using that content rather than guessing. Shoppers get answers without waiting for email support.
Yes. FastBots installs on PrestaShop by pasting a small script into the Header field under Design → Theme & Logo → Advanced Customization. Once it's saved, the chat widget appears across every page of your store.
It can answer questions based on the product, shipping, returns and policy pages it's trained on, descriptions, materials, sizing, delivery options and so on. For live order lookups or real-time stock checks, the chatbot needs the relevant system connected. With Zapier MCP connected, you can let it look up an order or check stock in the connected app right in the chat. Otherwise it captures the question and hands it to your team.
Most stores are live in around 5 minutes. Point FastBots at your PrestaShop domain, let it crawl the pages you want it trained on, paste the script into your theme header and save.
Why FastBots
Most pre-purchase questions land outside support hours. FastBots replies instantly about shipping, returns and product details whenever a shopper is on your store.
Point it at your product pages, shipping policy and FAQ. Replies come from what's actually on your site, so you're not relying on a generic e-commerce script.
Useful if your PrestaShop store ships internationally. A shopper from Montreal or Madrid can ask in their own language and get a reasonable reply.
When a shopper asks about a restock, a wholesale enquiry or a custom order, the chatbot can collect their name and email and send the lead straight to your inbox.
Turn on live internet search and the chatbot moves beyond pure Q&A, looking things up the moment a shopper asks. Connect your apps via Zapier MCP and it can take actions right in the chat across thousands of connected tools: write a captured lead into your CRM, raise a ticket or update a sheet. Prefer to keep it simple? A standard Zapier or Make workflow can route captured leads after the chat instead.
On the Business plan, live chat lets a team member claim a conversation, see what's been said and reply in real time. Useful for complaints, refunds and high-value orders.
Auto retrain (Business plan and above) revisits selected pages daily, weekly or monthly, so shipping changes and new policy pages stay in sync with what the chatbot tells customers.
Customise the colours, avatar, welcome message and suggested questions so the widget feels like part of your store rather than a generic bolted-on chat.
Real Scenarios
Cut-off times, courier options, international rates, customs: answered from your shipping page without a support email.
Walks shoppers through your returns window, condition rules and refund timeline using the exact wording on your policy page.
Sizing, materials, compatibility, what's included: answered from the product pages you've trained it on.
Captures business-buyer details (company, quantity, contact info) and emails the lead to your team to follow up.
When a shopper asks about a sold-out product, the chatbot collects their email so you can ping them when it's back in stock.
Explains your current offers, student/trade discounts and how to apply a code at checkout, based on what your store actually documents.
With Zapier MCP connected, the chatbot can take the order number and look the order up in your connected system right in the chat. Not connected? It asks for the order number, collects the question and passes it to your team via email or live chat.
If your PrestaShop store ships across Europe or North America, shoppers can ask in their own language and get a sensible reply.
Try It Free
Sound Like Something Your Store Could Use?
Free plan, no credit card. Build your first chatbot in minutes.
Setup
Drop in your store URL and FastBots crawls your product, policy and FAQ pages. Pick the ones you want it trained on.
House voice
Warm, helpful and concise, like a knowledgeable shop assistant. Stick to what's on the store's pages. If a shopper asks about a live order or stock level, ask for their order number or email and offer to pass it to the team.
Tell the chatbot how to talk, what to recommend, when to ask for a lead and what to say when it doesn't know the answer.
Copy the embed script from FastBots, paste it into the Header field under Design → Theme & Logo → Advanced Customization, save and the widget appears across your store.
Honest Comparison
Most PrestaShop store owners weigh up three options for handling pre-purchase questions: a chatbot trained on the store, a basic live-chat widget that only works when someone's online, or just leaving the contact form to fill up overnight.
FastBots From $39 / month | Basic Live-Chat Widget Human-only | Contact Form Only Email replies | |
|---|---|---|---|
Answers At 2am When most carts are abandoned | Yes, trained on your store | Only when staff online | No - email next day |
Trained On Your Pages Shipping, returns, products, FAQ | Yes | No - staff type manually | N/A |
Around 95 Languages For international shoppers | Yes | Depends on staff | Depends on staff |
Captures Leads In Chat Wholesale, restock, custom orders | Yes, emailed to you | Only via chat log | Yes, via form |
Live Human Takeover When a real person is needed | Yes, Business plan and above | Yes | -No |
Setup Time From signup to live on store | ~5 minutes | ~30 minutes | Already there |
Comparison reflects typical alternatives. Other tools may differ, so always check current pricing and features before deciding.
Try It Free
Try It On Your PrestaShop Store: Free Plan, No Card
Free plan, no credit card. Build your first chatbot in minutes.
Very easy-to-use service. It takes 10 minutes to set up a bot. Service also very good value for money.
Got Questions?
The ones we hear most before teams sign up. If yours isn’t here, our support team replies within hours during business days.
Log in to your PrestaShop admin, go to Design → Theme & Logo, click Advanced Customization (or Theme Customization depending on your version) and find the Custom Code section. Paste your FastBots script into the Header field and save. Refresh your storefront and the chat widget should appear across every page.
It depends on what you connect. With Zapier MCP connected to your order or fulfilment system, the chatbot can look up an order and answer status questions right in the chat. The action set depends on the app you connect. The native Shopify integration is a separate built-in route for Shopify stores. If you don't connect anything, the chatbot can still answer policy questions and capture the order number plus the shopper's email so your team can follow up.
It can recommend products that are on the pages you've trained it on, so if a product page is in its knowledge, it can describe and link to it. It doesn't pull live catalogue data the way the Shopify integration does, so a brand-new product won't appear until you retrain or until auto retrain picks it up.
You set a fallback message, usually something like "I'm not sure on that one, let me grab your details and our team will reply." The chatbot then collects the shopper's email and emails the lead to you. On the Business plan, it can offer a live-chat handover instead.
Yes, around 95. Useful if your PrestaShop store sells across Europe, a French or Spanish shopper can ask in their own language and get a sensible reply, even if your store content is in English.
The embed is a small script that loads asynchronously, so it shouldn't have a noticeable effect on page speed. If you're worried, test before and after with a tool like PageSpeed Insights, most stores see no real-world impact.
Yes, and you have two routes. With Zapier MCP connected, the chatbot can write a captured lead straight into your CRM right in the conversation, across thousands of connected apps. Or, for a simpler setup, a standard Zapier or Make workflow can route the details into a CRM, Google Sheet, Mailchimp list or wherever you handle contacts after the chat. Both are workflow connections rather than native integrations, but they're documented and reliable.
There's a free plan with 1 chatbot and 50 messages per month, fine for testing on your PrestaShop store. Paid plans start at $39/month for the Essential plan, which includes 2,000 messages and the integrations and workflow features most stores need. Live chat handover is on the Business plan at $89/month.
Yes. "Powered by FastBots" is removed on the Premium plan and above, or you can add it as a paid add-on on lower plans. Resellers and agencies get a full white-label setup on the Reseller plan.
On the Business plan and above, auto retrain revisits selected pages daily, weekly or monthly. So if you update your shipping cut-off or change your returns window, the chatbot reflects that without you having to manually retrain it every time.
Train it on your store's pages, paste one line into your theme header, and let it answer shopper questions while you sleep. Start free, no credit card required.
