Built For Magento And Adobe Commerce Stores
Magento shoppers ask the same questions every day: sizing, delivery times, returns, stock and which variant fits their setup. FastBots trains on your storefront once and answers those questions around the clock, captures leads when someone wants a quote, and passes the tricky conversations to your team.
Providing AI Chatbots to Trusted Brands Around The World
Quick Answers
A Magento chatbot is an AI assistant embedded on your Magento or Adobe Commerce storefront. It answers shopper questions using your own store content: product pages, shipping policy, returns, FAQs, instead of generic responses. FastBots trains on the URLs you choose and replies inside a chat widget on every page.
You point FastBots at your Magento store URL, it crawls the pages you select, and it builds a chatbot from that content. You then paste a small script into the HTML Head section of your Magento theme under Content → Design → Configuration, flush the cache, and the widget appears across your store.
The widget loads asynchronously through a small embed script, so it doesn't block page rendering. It behaves like other third-party scripts you'd add to your theme. If you want tighter control, you can restrict the widget to specific domains in FastBots settings.
No. It handles the repeat questions that don't need a human: sizing, delivery, returns, stock checks, store policies, so your team can focus on actual problems. On the Business plan and above, conversations that need a person can be handed to a live agent inside the same chat.
Why FastBots
Shoppers browse Magento stores late at night and at weekends. FastBots replies in seconds with shipping times, return windows and stock-related answers, no inbox queue building up overnight.
Point it at your product, category, shipping and policy pages and it learns from them. Answers reflect your store's actual pricing, descriptions and rules, not generic e-commerce defaults.
When a shopper asks about trade pricing, large orders or distributor accounts, the bot collects their name, business email and order detail through a lead form and emails it to your team.
Turn on live internet search or connect your apps with Zapier MCP and the bot moves beyond Q&A. It can pull current information when asked, and with Zapier MCP connected it can take real actions right in the chat, like writing a captured enquiry into your CRM or updating a spreadsheet. If you prefer something simpler, an after-the-chat Zapier or Make workflow still works too.
On the Business plan ($89/month) and above, you can switch on live chat. The bot offers a human handover when it can't help, and one of your team can claim the chat and reply in real time.
If you ship internationally, shoppers can ask in their own language and get a reply in the same one. Useful for stores selling across Europe, North America and beyond from a single Magento install.
Paste the FastBots snippet into Content → Design → Configuration under HTML Head, flush Magento cache, and the widget loads across every page. No extension to maintain or update.
On Business and above, FastBots can re-crawl selected pages daily, weekly or monthly. When you update a shipping policy or rewrite a category description, the bot keeps up without you reuploading anything.
Real Scenarios
Shoppers ask about dimensions, materials, compatibility and what's included before clicking buy. The bot answers from your product pages so they don't bounce to a competitor.
Cut-off times, carrier options, international rates, tracking links, all answered from your shipping policy page instead of routing through email.
Explains your returns window, what's eligible, restocking fees and how to start a return. Customers get clarity before they raise a ticket.
When a product page says out of stock, the bot can explain restock policy, suggest similar items from trained content, or take a notify-me request as a lead.
Bulk buyers and resellers can ask about trade pricing and leave their details. The lead is emailed to your sales team, and with Zapier MCP connected the bot can write it straight into your CRM during the chat. You can also push it after the chat through a Zapier or Make workflow if you prefer.
Shoppers asking 'is this on sale?' or 'how do I use my code at checkout?' get a direct answer from your promotions or help pages.
For Adobe Commerce B2B stores, the bot can qualify enquiries (what they need, quantities, timeline) and pass a tidy summary to your account managers.
Run one chatbot per Magento store view or brand. Each one trained on the right catalogue and policies, with separate lead routing and tone of voice.
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Sound Like Something Your Store Could Use?
Free plan, no credit card. Build your first chatbot in minutes.
Setup
Give FastBots your storefront URL. It crawls the product, category, shipping, returns and FAQ pages you select and builds the chatbot's knowledge from them.
House voice
Helpful and straightforward, like a knowledgeable shop assistant. Never invent product specs, stock levels or prices. If it isn't on a trained page, offer to take the shopper's details and hand it to the team.
Tell it how to sound, friendly, plain English, on-brand, and what to do when it doesn't know. Add a fallback message and turn on lead capture for trade or quote enquiries.
Go to Content → Design → Configuration in Magento Admin, paste the FastBots script into the HTML Head section, save and flush cache. The widget appears across every page.
Honest Comparison
Most Magento store owners juggling shopper questions look at one of three options: live chat staffed by your team, a generic chat widget bolted onto the storefront, or a FastBots chatbot trained on the store's own content.
FastBots From $39 / month | Live Chat Staffed By You Hours of team time | Generic Chat Widget Free–$25 / month | |
|---|---|---|---|
Trained On Your Store Content Products, shipping, returns | Yes crawled from your URLs | Relies on staff knowledge | No - canned replies only |
Available 24/7 Including weekends and overnight | Yes | Only when staff are online | Only when staff are online |
Captures Wholesale Leads Name, email, order detail | Built-in lead form, emailed to you | Manual ticketing | Basic contact form |
Human Handover When the bot can't help | Yes Business plan ($89/mo) and above | Always human | ~Sometimes, often paid add-on |
Magento Install From admin to live | Paste one snippet in HTML Head | No install - needs staff | Varies by widget |
Keeps Up With Store Changes Auto-retrain on schedule | Daily, weekly or monthly on Business+ | Staff training needed | Manual rule edits |
Comparison reflects typical alternatives. Other tools may differ, so always check current pricing and features before deciding.
Try It Free
Try It On Your Magento Store. Free Plan, No Card.
Free plan, no credit card. Build your first chatbot in minutes.
Very easy-to-use service. It takes 10 minutes to set up a bot. Service also very good value for money.
Got Questions?
The ones we hear most before teams sign up. If yours isn’t here, our support team replies within hours during business days.
Inside FastBots, open your chatbot, go to Deploy and copy the script under Add to a Website. In Magento Admin, go to Content → Design → Configuration, edit the theme you want the bot on, and paste the script into the Scripts and Style Sheets field under HTML Head. Save the configuration, then flush Magento cache from System → Cache Management. The widget will load across your store.
No. FastBots installs on Magento and Adobe Commerce as an embedded chat widget trained on your store's published content: product pages, policies, FAQs, blog posts. It does not natively read live order data, inventory levels or customer accounts from your Magento database. For those workflows you have two routes: connect the relevant app via Zapier MCP so the bot can take actions and look things up during the chat, or capture the request in the conversation and route it to your team by email or an after-the-chat Zapier or Make workflow.
Not from Magento directly. The chatbot explains your policies and what's on your product pages at the time of crawl. It can't read your Magento database on its own. If you connect the relevant app via Zapier MCP, the bot can look up an order or stock figure during the chat using that connection. Otherwise it can collect the shopper's details and pass them to your support team to follow up.
Yes. The widget is a small script you add under HTML Head, so it works with any Magento 2 or Adobe Commerce theme that lets you edit theme scripts. You can adjust colours, position and the welcome message in FastBots to match your storefront branding.
You can create separate chatbots for each store view or brand, each trained on the right catalogue and policies. FastBots supports around 95 languages, so a shopper asking in French will get a reply in French even if your trained content is in English.
Yes, on the Business plan ($89/month) and above. You configure availability hours and how many unanswered questions trigger the offer of a human. The shopper completes a quick form and a team member can claim the chat, see the conversation so far and reply in real time.
You set a fallback message, for example, asking the shopper to leave their email so a team member can come back to them. Those unanswered questions are logged in Chat History and the Knowledge Assistant (Business plan and above) so you can add the missing answers and improve the bot over time.
There's a free plan with 1 chatbot and 50 messages per month, no credit card required, so you can train it on your Magento store and test it. Paid plans start at $39/month (Essential). Live Chat, Auto Retrain, Email Replies and the Knowledge Assistant are on the Business plan from $89/month.
Yes. With Zapier MCP connected, the bot can write the lead straight into your CRM, spreadsheet or email tool during the conversation, depending on which app you connect. You can also use a Zapier or Make workflow on the Essential plan and above that runs after the lead form is submitted. Either way, the chatbot also emails the lead to you straight away.
Around 5 minutes for a basic install. Point FastBots at your store URL, let it crawl, pick the pages you want, paste the script into your Magento theme and flush cache. Tightening the tone, lead form and fallback messages is where most of the real work goes.
Train it on your storefront, paste one snippet into your theme, and start answering shopper questions tonight. Free plan available, no credit card required.
