The ones we hear most before teams sign up. If yours isn’t here, our support team replies within hours during business days.
+
No. FastBots installs as a small JavaScript snippet that you paste into your active template's index.php file, just before the closing </head> tag. There's no extension to maintain, and the widget appears on every page that loads your template.
+
Yes. The embed is plain JavaScript, so it doesn't depend on a specific Joomla version. As long as you can edit your template's index.php and save changes, the chat widget will load.
+
You'll need to paste the script into the new template's index.php as well. It's a 30-second job, but worth checking after any template change so the chat widget keeps appearing on your site.
+
Yes. When you set up the bot, FastBots crawls the URL or sitemap you give it and pulls the page text into its knowledge base. From then on, the bot answers from that content. You can also add files, Q&A entries and manually written text to fill in anything that isn't published on the site.
+
Not directly during a conversation. The chatbot can collect appointment requests, contact details and preferred times inside the chat, then hand those off to your team or to a tool like a CRM through a Zapier or Make workflow once the chat ends. Use your existing booking page or payment link for the actual transaction.
+
You set the fallback. The bot can say it doesn't have that information and offer to take the visitor's name and email, or (on Business plan and above) offer to connect them to a real team member through Live Chat. Unanswered questions are logged so you can improve the bot's training later.
+
Our data handling is GDPR compliant and that uploaded data is not used to train OpenAI models through the API connection. You can also make a chatbot private, restrict it to specific domains and rate-limit messages. Always pair this with your own privacy notice covering chat use.
+
New FastBots accounts start with a 14-day free trial, not the legacy Free plan. It includes 1 chatbot and a one-time allowance of 200 message credits, with no credit card required; different AI models use credits at different rates. You can try the main chatbot features and integrations, except Reseller white-labelling and scheduled automation. When the trial ends, the chatbot goes offline and no test credits remain until you upgrade, while your dashboard, settings, previous chats and Contacts stay accessible. Paid plans start at $39/month. Existing users who were already on the legacy Free plan return to it after their trial.
+
Yes. Agencies can run several chatbots from one account, and the Reseller plan adds full white-label, custom domain, custom 'Powered by' text and up to 5 brands. Each client site gets its own bot trained on its own content, with one script per site.