The ones we hear most before teams sign up. If yours isn’t here, our support team replies within hours during business days.
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Yes. Ghost's Starter plan supports Code Injection, which is all you need to paste the FastBots script. The widget runs from FastBots' side, so it doesn't add load to your Ghost instance.
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Only if those posts are publicly accessible to the crawler. Member-gated content sits behind login, so the bot can't see it. Most publishers train the bot on public posts, the about page and the membership page — that's usually enough to handle reader questions.
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Yes. The widget is installed through Code Injection, so it sits on top of whichever theme you use — Casper, Edition, Source or a custom build. You set the colour and avatar in FastBots to match.
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No. The chatbot can answer questions about your tiers and link readers to your Portal signup, but it doesn't manage subscriptions, take payments or change someone's membership. Those still go through Ghost's Portal and your payment provider.
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On Business plan and above, you can schedule auto-retrain daily, weekly or monthly so new posts get picked up without you doing anything. On lower plans you can re-crawl manually whenever you've published something you want the bot to know about.
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You write the fallback message. Most publishers set it to something like 'I'm not sure — want me to pass this to the author?', which triggers the lead form. The question and the reader's email then arrive in your inbox.
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Yes, through Zapier or Make. When a lead is captured, the workflow can push the email into Mailchimp, ConvertKit, Beehiiv or a Google Sheet. These are workflow connections, not native integrations — you build them once in Zapier or Make.
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Yes, on Business plan ($89/month) and above. You set availability hours; outside those hours the bot handles everything on its own and captures leads. During your hours, the bot can hand the conversation over to you to reply in real time.
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The widget loads asynchronously, so it shouldn't affect your Core Web Vitals in any meaningful way. If you're cautious about performance, you can also delay the widget load or scope it to specific pages.
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The free plan gives you one chatbot and 50 messages a month with no credit card required — enough to train it on your posts and try it out. Paid plans start at $39/month for higher message limits and integrations, with Live Chat included from $89/month.