Perfect For BigCommerce Stores
Most shoppers ask the same questions before they buy, shipping times, returns, sizing, what's in stock. FastBots reads your BigCommerce storefront, learns the answers, and replies on every product page. It's an AI chatbot that can act as an AI agent when you connect a Zapier or Make workflow to route captured leads to your team.
Providing AI Chatbots to Trusted Brands Around The World
Quick Answers
A BigCommerce chatbot is a chat widget that sits on your storefront and answers shopper questions about your products, shipping, returns and policies. FastBots trains the bot on your store's published content, then installs through BigCommerce's Script Manager so it appears on every page.
You copy the FastBots embed snippet from the Deploy tab, then paste it into Storefront → Script Manager in your BigCommerce dashboard. Set the location to Header and apply it to all pages. The widget shows up across your store within minutes.
Not natively. FastBots answers from the content it was trained on: your published product pages, FAQs, shipping and returns pages. For live order or inventory lookups, the chatbot captures the request and your team follows up, or you route the data through a Zapier or Make workflow.
Yes. The widget is added through Script Manager, which works regardless of the theme you use. There's no theme code to edit and no app to install from the marketplace.
Why FastBots
Shoppers browsing at 11pm get instant answers about sizing, shipping windows and returns instead of dropping off because nobody's online.
Point FastBots at your storefront and it learns your product descriptions, shipping table, returns policy and FAQs, no copy-pasting into a separate tool.
One snippet in Storefront → Script Manager and the widget appears on every page. No theme edits, no marketplace app, no developer needed.
Turn on the lead form so wholesale enquiries, restock notification requests and back-in-stock questions land in your inbox instead of disappearing.
Connect Zapier or Make and captured leads can be pushed into your CRM, Google Sheets or email list automatically once the chat ends.
Selling internationally? The chatbot can hold the conversation in the shopper's language, which matters when your traffic isn't all from one country.
On Business plan and above, Live Chat lets your team claim a conversation when a shopper has a complaint, a custom order request or anything the bot shouldn't handle.
Update your shipping page or add a new collection and FastBots can refresh its knowledge on a daily, weekly or monthly schedule (Business plan and above).
Real Scenarios
Domestic and international rates, cut-off times, courier choice, tracking, all answered from your shipping page instead of an email exchange.
Explain the returns window, who pays postage, how refunds are issued and what's excluded. Capture the order number when a shopper wants a label.
Material, fit, care instructions, dimensions, compatibility, the bot reads your product pages and answers without the shopper having to scroll.
Point the bot at your size guide so it can recommend a size based on the shopper's measurements or compare against a known brand they already wear.
When something's out of stock, capture the shopper's email and the product they want, sent straight to your inbox or your email tool via Zapier.
Trigger the lead form on keywords like wholesale, bulk or trade so serious enquiries reach your sales team with name, email and order context.
The bot can't look up orders inside BigCommerce, but it can collect the order number and email, then notify your team to follow up properly.
Explain current offers, student discounts, first-order codes and free-shipping thresholds without sending shoppers off to hunt for the terms.
14-Day Free Trial
Sound Like It Would Save Your Inbox Some Work?
1 chatbot and 200 message credits. No credit card required.
Setup
Paste your store URL and FastBots crawls your product pages, shipping policy, returns page and FAQs. Pick which pages to keep and which to drop.
House voice
Friendly, plain English, no hard selling. Always quote shipping times and prices from the shipping page. If a shopper wants an order update, collect the order number and email and pass it to the team; don't guess.
Tell the bot how to sound, what to recommend, what to escalate, and what to say when it doesn't know an answer. Add a lead form for wholesale or restock enquiries.
Copy the embed code from the Deploy tab, then add it as a new script in Storefront → Script Manager, set to Header on All Pages. Save and refresh your store.
Honest Comparison
Most BigCommerce store owners weighing up a chatbot are comparing FastBots against a generic live-chat widget like Tidio, or simply leaving the contact form to handle everything. Here's how the three stack up for a small or growing store.
FastBots From $39 / month | Generic Live Chat Widget Staffed inbox only | Contact Form Only Email follow-up | |
|---|---|---|---|
Trained on your store content Products, shipping, returns, FAQs | Yes crawls your storefront | No - agents type every reply | -No |
Answers outside working hours Evenings, weekends, holidays | 24/7 | Only when staff online | No - email queue |
BigCommerce install How the widget gets on the site | Script Manager, one snippet | Theme edit or app | Already on store |
Captures wholesale and restock leads Pushed to email or Zapier | Yes, configurable form | Manual by agent | Yes, but slow follow-up |
Human handover Real person takes over | Live Chat on Business plan | Yes, but no AI layer | -No |
Live order or inventory lookup Real-time BigCommerce data | Captures request, team follows up | Agent looks up manually | -No |
Comparison reflects typical alternatives. Other tools may differ, so always check current pricing and features before deciding.
14-Day Free Trial
Try It On Your Store: The 14-Day Free Trial Is Enough To Test
1 chatbot and 200 message credits. No credit card required.
Very easy-to-use service. It takes 10 minutes to set up a bot. Service also very good value for money.
Got Questions?
The ones we hear most before teams sign up. If yours isn’t here, our support team replies within hours during business days.
FastBots installs on BigCommerce as a widget through Script Manager. It's an installation route, not a deep data integration; the chatbot doesn't read your product catalogue or order data through the BigCommerce API. It answers from the content it was trained on (your published storefront pages).
Not on BigCommerce. The chatbot can capture the order number and email and pass it to your team, but it can't pull live order status or live inventory from BigCommerce. If that level of live lookup matters, Shopify is currently the only platform where FastBots has that deeper, OAuth-based integration.
In FastBots, open your chatbot, click Deploy, scroll to Add to a Website, and copy the script. In BigCommerce, go to Storefront → Script Manager, click Create Script, set Location to Header, Pages to All Pages, paste the code and save. Refresh your store and the widget appears.
No, and we wouldn't pitch it that way. The bot handles the repetitive shipping, returns and product questions that fill up your inbox. Complex issues, complaints and edge cases still need a human, which is why Live Chat handover is part of the product on Business plan and above.
You configure a fallback response, typically asking the shopper to leave their email and the question, which gets sent to your team. The Knowledge Assistant (Business plan and above) also surfaces unanswered questions so you can improve the bot's training over time.
Yes, through Zapier or Make. When the chatbot captures a lead (wholesale enquiry, restock request, custom order) the workflow can push that data into Klaviyo, Mailchimp, HubSpot, a Google Sheet or wherever else you keep leads. These are workflow integrations, not native ones.
New FastBots accounts start with a 14-day free trial, not the legacy Free plan. It includes 1 chatbot and a one-time allowance of 200 message credits, with no credit card required; different AI models use credits at different rates. You can try the main chatbot features and integrations, except Reseller white-labelling and scheduled automation. When the trial ends, the chatbot goes offline and no test credits remain until you upgrade, while your dashboard, settings, previous chats and Contacts stay accessible. Paid plans start at $39/month. Existing users who were already on the legacy Free plan return to it after their trial.
The widget loads asynchronously, so it shouldn't block your page from rendering. It behaves like any other third-party script added through Script Manager. If you have specific performance requirements, test it on a staging theme first.
On Business plan and above, Auto Retrain refreshes selected pages on a daily, weekly or monthly schedule. On lower plans, you retrain manually whenever you make a meaningful change, usually a one-minute job from the Sources tab.
Yes. You can change colours, the chat icon, the welcome message, suggested questions, the lead form copy and the thank-you message. On Premium and above, you can also remove the "Powered by FastBots" label entirely.
Start a free 14-day trial, train it on your store content, and paste one snippet into Script Manager. Upgrade to keep your chatbot live after the trial.
