Built For Retail
Most shopper questions are the same handful: sizing, returns, click-and-collect, shipping, restock dates. FastBots learns your product pages, branch info and returns policy once, then answers those questions on your website day or night. When someone needs a real person, your team can take over through live chat on the Business plan and above.
Providing AI Chatbots to Trusted Brands Around The World
Quick Answers
A retail chatbot is an AI assistant on your store website that answers shopper questions about products, sizing, stock, returns, shipping and click-and-collect. With FastBots it's trained on your own product pages, branch info and policies, so the answers match what's actually on your site rather than generic AI guesses.
Yes, as long as the information lives on your website or in documents you upload. It can talk about materials, care instructions, sizing notes, colour options and shipping rules. For live branch-level stock numbers, you'd need an inventory system connected through a workflow: the chatbot doesn't read till data on its own.
No, and it's not meant to. The bot handles the repetitive 'where's my order', 'do you ship to X', 'what's your returns policy' questions so your team has time for the conversations that actually need a person: complaints, bulk orders, VIP shoppers.
Most retailers can get a working bot live in about five minutes. Point FastBots at your store URL, it crawls your product pages, returns policy and FAQs, and you can test it straight away. From there you tweak the tone, add suggested questions and paste one line of code into your site.
Why FastBots
Most online buying happens outside shop hours. The bot answers sizing, shipping and returns questions when nobody's in the office, so a shopper isn't waiting until Monday to decide.
Returns window, delivery times, click-and-collect, international shipping, sizing: answered consistently every time, in the same wording you've already approved.
When the bot can't answer something: like a restock date or a wholesale price list, it asks for the shopper's email and sends the lead to your team by email.
FastBots supports around 95 languages, so a French or German shopper asking about duties and delivery gets a clear answer without leaving your site.
Connect the same bot to your website widget, Instagram DMs and WhatsApp so shoppers get the same answers wherever they message you from.
On the Business plan and above, live chat lets a team member take over when a shopper has a complaint, a bulk order or a question the bot can't confidently answer.
Auto Retrain (Business plan and above) revisits your product pages, policies and FAQ on a schedule, so seasonal updates and policy changes get picked up automatically.
Turn on live internet search and the chatbot can look things up beyond your trained content. Connect a Zapier or Make workflow and captured leads can be pushed into your CRM or email list once the chat ends.
Real Scenarios
Shoppers ask 'can I return this in-store?' and 'how long do I have?' dozens of times a week. The bot answers from your actual returns policy, including any exceptions for sale items.
Answers questions about which countries you ship to, delivery times, costs and how duties are handled, so cross-border shoppers don't abandon the cart at checkout.
Walks shoppers through how click-and-collect works at your branches, what ID they need to bring, and how long items are held before being returned to stock.
Points shoppers to your size guide, explains how a brand runs (true to size, fits small, etc.) and shares fit notes from product pages, without ever guaranteeing a specific size.
When something's out of stock, the bot collects the shopper's email and product of interest, then emails the lead to your team so they can follow up the moment it's back.
Answers 'what time do you close on Sunday?' and 'do you have parking?' based on the branch pages on your site. Pulls together address, phone and opening hours in one reply.
Buyers asking about wholesale, trade discounts or stocking your brand can be qualified inside the chat: the bot collects company name, contact details and what they're interested in, then notifies your team.
Common gifting questions (denominations, digital vs physical, expiry, gift wrap, loyalty card sign-up) answered from your own policy pages.
14-Day Free Trial
Sound Like It'd Help Your Shop?
1 chatbot and 200 message credits. No credit card required.
Setup
Give FastBots your store URL. It crawls your product pages, returns policy, shipping info, branch pages and FAQ, then trains a chatbot on that content in a few minutes.
House voice
Friendly, helpful, never pushy. Always answer from the product page or policy. Never guarantee a specific size or quote live branch stock: offer to take the shopper's email for a restock or sizing follow-up instead.
Set the tone (friendly, brand-appropriate, never pushy), tell it never to guarantee sizes or live stock levels, and add suggested questions for returns, shipping and click-and-collect.
Copy the embed snippet into your site: works on Shopify, WordPress, Wix, Squarespace, BigCommerce and most other platforms. The chat widget appears on every page.
Honest Comparison
Most retailers weighing up a chatbot are choosing between FastBots, the live-chat widget that comes with their store platform, and a generic AI chatbot dropped in without training. Here's how they stack up for everyday retail questions.
FastBots From $39 / month | Platform Live Chat Free with Shopify/Tidio | Generic AI Chatbot Untrained | |
|---|---|---|---|
Trained On Your Store Content Products, returns, shipping, branches | Yes crawls your site | No - human types replies | No - generic answers |
Answers Outside Shop Hours Weekends, evenings, holidays | 24/7 | Only when staffed | 24/7 but often wrong |
Captures Restock & Wholesale Leads Emailed to your team | Yes lead form built in | Manual via inbox | ~Rarely |
Multilingual For Overseas Shoppers Around 95 languages | Yes | Depends on staff | Patchy |
Human Takeover For High-Value Chats Live chat handover | Business plan and above | Yes that's the whole product | -No |
Channels Beyond The Website WhatsApp, Instagram, Messenger | Supported channels | Limited | Website only |
Comparison reflects typical alternatives. Other tools may differ, so always check current pricing and features before deciding.
14-Day Free Trial
Try It On Your Own Store In About Five Minutes
1 chatbot and 200 message credits. No credit card required.
Fastbots.ai has been fantastic to work with. They went above and beyond to help me integrate their bot into my store and connect it with Zapier so customers could easily check their order status and shipping info. I highly recommend them!
Got Questions?
The ones we hear most before teams sign up. If yours isn’t here, our support team replies within hours during business days.
Not on its own. The bot can only quote stock if that information is published on your website or pushed in from an inventory system through a workflow. For most retailers we recommend training the bot to say it can't confirm live branch stock, then offering to take the shopper's email so a team member can check and reply.
It will share your size guide, fit notes from the product page and any sizing advice you've published. We strongly recommend instructing it not to guarantee a specific size: clothing fit depends on the person, and a chatbot shouldn't make that call. Honest sizing guidance with a link to the size chart works much better than a confident wrong answer.
FastBots is not natively integrated with retail POS systems like Lightspeed, Vend or Square Retail. For most retailers the chatbot works as a website assistant trained on your published content. If you have data in a system that can connect through Zapier or Make, captured leads can be pushed into it once a chat ends.
Yes. Shopify is the one e-commerce platform with a native FastBots integration: on the Essential plan ($39/month) and above, the chatbot can answer questions from your live catalogue, recommend products, look up order information for the shopper, and show cart contents during the conversation. The widget itself is added by pasting a snippet into your theme.
You can install the FastBots widget on any of these platforms and train it on your published store content: product pages, policies, FAQs. What it can't do on non-Shopify stores is read live order data or cart contents; that deeper integration is currently Shopify-only.
Yes. The same chatbot can be connected to WhatsApp, Instagram, Facebook Messenger and Telegram, so a shopper messaging you on Instagram gets the same answers as one on the website widget. That setup is available on the integrations included with paid plans.
You decide. Most retailers set it to apologise, capture the shopper's name, email and question, and email the lead to the team. On the Business plan and above you can also turn on live chat: the bot offers to hand the conversation to a real person who can claim it from the live chat dashboard.
New FastBots accounts start with a 14-day free trial, not the legacy Free plan. It includes 1 chatbot and a one-time allowance of 200 message credits, with no credit card required; different AI models use credits at different rates. You can try the main chatbot features and integrations, except Reseller white-labelling and scheduled automation. When the trial ends, the chatbot goes offline and no test credits remain until you upgrade, while your dashboard, settings, previous chats and Contacts stay accessible. Paid plans start at $39/month. Existing users who were already on the legacy Free plan return to it after their trial.
On the Business plan and above, Auto Retrain revisits selected pages daily, weekly or monthly, so seasonal shipping windows or returns policy changes get picked up without you having to retrain manually. On lower plans you can retrain pages whenever something important changes: it takes a couple of clicks.
Uploaded data is not used to train OpenAI models through its API connection, and that data handling is GDPR compliant. You can also make a chatbot private, whitelist the domains it embeds on, and add password access if needed.
Train it on your store, test it on your real returns and shipping questions, and embed it when you're happy. The 14-day free trial is enough to see if it works for your shop.
