For shops and retail brands
Shoppers ask about stock, returns and click-and-collect, online and in store. Your bot answers from your product pages and shop info, day or night, and passes the rest to your team.
Example conversation. Your bot answers from the content you give it.
Providing AI Chatbots to Trusted Brands Around The World
What it does for you
Retail questions arrive at three moments, online and in the shop. FastBots answers the routine ones, so your staff can focus on the people in front of them.
Shares opening hours, shop locations, sizing and product details from your pages, and takes restock requests.
Explains click-and-collect, delivery options, gift wrapping and loyalty schemes, straight from your website.
Explains your returns window and in-store returns, then passes faulty items and refund requests to your team.
Try it free for 14 days. Cancel any time.
Reviews
“We wanted someone to interact with our customers in a professional manner on our website; Fastbots does just that. It is easy to set up and fine-tune to our tone so as to converse the same way we do with customers in the shop; it can't be beat.”
“FastBots really is incredible. I found it easy to set up. I'm impressed with how accurate it answers questions and provides product direction to potential and current customers. Great product FastBots Team. Sidney:)”
“Your product helps me answer customer enquiries in a far more comprehensive way and was easy to install. No more searching, just ask the question, easy.”
More than a chatbot
Connect FastBots to the tools you already use, and a stock question becomes a restock lead, a personal shopping booking or a live chat with your team.
Collects names and emails for restock alerts, personal shopping and wholesale enquiries.
Passes requests to your email list, CRM or a shared spreadsheet through Zapier or Make, so the right shop follows up.
Shows your booking link as a button for personal shopping or fittings. With Zapier MCP connected, it can book the slot during the chat.
When a shopper has a faulty item or a large order, your team can step into the same chat with Live Chat.
Live Chat is on Business plan and above, and buttons are on paid plans. Booking and CRM actions during the chat use Zapier MCP and need a quick setup in your Zapier account.
Setup
Point it at your product pages, shop details, returns policy and size guide. It can also learn from Excel or Google Sheets product lists.
Choose the tone, decide what goes to your team, then ask it the questions your shop staff hear every day.
Paste one line of code on your website, or connect the same bot to WhatsApp and Instagram for social enquiries.
Connect FastBots to the AI assistant you already use, then create, train and update your bot just by asking it.
You stay in control
Your bot only answers from content you approve. If it can't confirm something, like live shop stock, it says so and offers your team.
Start with your returns and click-and-collect FAQs
Try FastBots free for 14 days with 1 chatbot and 200 message credits.
FAQ
Not on its own. It answers from your pages and files, so it can share what's published but not live shop stock. It can take the shopper's details so the shop team can check and reply. If you sell online through Shopify, it can check online product availability.
It shares your size guide and the fit notes on your product pages. Add a rule that it never guarantees a size, and it points shoppers to the guide or your team instead.
There's no native connection to point-of-sale or stock systems. If you sell online through Shopify, the native integration gives the bot live product, cart and order details. For other tools, you can send enquiries through Zapier or Make, or connect actions with Zapier MCP.
No. It doesn't take payments or reserve stock. It explains how click-and-collect works and captures the request so your shop team can follow up.
Yes. With Live Chat on Business plan and above, a team member can step into the same chat during the hours you set. The shopper fills in a short contact form first, and you can set a fallback message for when nobody is online.
Yes. It replies in around 95 languages, so visitors can ask about opening hours, delivery or returns in their own language. It also works on WhatsApp, Instagram and Messenger.
14 days with 1 chatbot and 200 message credits, with no credit card required. That's enough to train it on your shop pages and returns policy and test it with the questions your staff hear every day.
When opening hours, offers or policies change, update your website and retrain the bot. On Business plan and above, auto retrain can refresh your website content daily, weekly or monthly, and you can see which questions it couldn't answer.
Still have a question?
Ask the FastBots chatbot in the corner, or just try it yourself.
