01 · Something's broken
Answer while you're under a sink
Confirms your areas, callout hours and emergency work from your website, then takes the job details and a photo.
- “Do you cover my area?”
- “Can you come today?”
- “Do you do emergency callouts?”
For plumbers and heating engineers
AI Chatbot for Plumbers
When you're on a job, the phone goes unanswered and the customer rings someone else. Your bot answers from your services and areas, and takes the job details, photo included.
- Trained on your services, areas and prices
- Takes job details and photos while you work
- Leaves quotes and arrival times to you
Kellett Plumbing & Heating
Ask your questions here...
fastbots.ai
Example conversation. Your bot answers from the content you give it.
Providing AI Chatbots to Trusted Brands Around The World
What it does for you
One assistant from first message to finished job
Plumbing enquiries come at three moments: when something breaks, when they're comparing quotes, and after the job. FastBots covers all three while you're on the tools.
02 · Comparing quotes
Give clear answers on price and work
Explains your callout fee, fixed prices and the jobs you take on, and says when a visit is needed to quote.
- “How much do you charge?”
- “Do you repair boilers?”
- “Do you provide quotes?”
03 · After the job
Handle the follow-up questions
Covers payment methods, guarantees and servicing from your pages, and passes complaints straight to you.
- “What payment methods do you accept?”
- “Is the work guaranteed?”
- “Can someone call me back?”
Start Free TrialNo Credit Card Required
Try it free for 14 days. Cancel any time.
Reviews
What small business owners say
“I have very little experience with website design or coding, but the entire process of setting up our chatbot was extremely easy. The support is very responsive and helpful. Highly recommend FastBots!”
“We wanted someone to interact with our customers in a professional manner on our website; Fastbots does just that. It is easy to set up and fine-tune to our tone so as to converse the same way we do with customers in the shop; it can't be beat.”
“Love FastBots because it's so simple to set up, easy to use and works great. After worrying it would take hours it actually only took a few minutes to get up and running on my website by following the setup video.”
More than a chatbot
It doesn't just answer. It works as an AI agent for your plumbing business.
Connect FastBots to the tools you already use, and a midnight leak becomes a job in your diary, a lead in your inbox or a live chat with you.
- STEP 1
Captures the job
Collects the customer's name, phone number, address and what's wrong, plus a photo if file uploads are on.
- STEP 2
Sends it to your tools
Passes jobs to your job-management tool, a spreadsheet or your team chat through Zapier or Make.
- STEP 3
Books the visit
Shows your booking link as a button. With Zapier MCP connected to your calendar, it can book the visit during the chat.
- STEP 4
Hands over to you
When a job needs a quick word, you or the office can step into the same chat with Live Chat.
Live Chat is on Business plan and above, and buttons are on paid plans. Booking and CRM actions during the chat use Zapier MCP and need a quick setup in your Zapier account.
Setup
Live on your plumbing website in three steps
- kellettplumbing.example/services/areas-we-cover/prices/emergency-callouts
Add your services and areas
Point it at your services, areas covered, prices and FAQs. It can also learn from PDFs, Google Sheets and typed notes.
- Only answer from my services and pricesNever diagnose a faultNever promise an arrival timeGas smells go to the emergency line
Set the rules and test it
Choose the tone, add your emergency wording, then ask it the questions customers ring you about.
- <script defersrc="https://app.fastbots.ai/embed.js"data-bot-id="your-bot-id"></script>
Add it to your site
Paste one line of code on your website, or connect it to WhatsApp so customers can message the same bot.
Already use ChatGPT or Claude?
Connect FastBots to the AI assistant you already use, then create, train and update your bot just by asking it.
You stay in control
What it handles, and what stays with you
Your bot only answers from content you approve. If a job needs your judgement, it takes the details and passes them to you.
Your bot handles
- Areas you cover and your opening hours
- Callout fees and any fixed prices you publish
- The jobs you take on and the ones you don't
- Payment methods and guarantees
- Capturing job details, photos and phone numbers
It hands to you
- Diagnosing faults from a description or photo
- Firm quotes and arrival times
- Gas emergencies, which go to the gas emergency line
- Complaints and disputes
- Questions your content doesn't cover
Start with the questions you miss on the job
Try FastBots free for 14 days with 1 chatbot and 200 message credits.
FAQ
Questions plumbers ask us
Can it diagnose a fault from a photo?
No. Customers can attach a photo when file uploads are switched on, and it stays in the conversation for you to look at. The bot collects the details, and you decide what the job needs.
Can it quote prices?
It shares the prices you publish, such as your callout fee or fixed-price jobs, and explains that the final price depends on the job. Anything else becomes an enquiry for you to quote.
Can customers book a visit through the chat?
On paid plans it can show your booking page as a button. With Zapier MCP connected to your calendar, it can book the visit during the chat. Or keep it simple and call them back.
Where do the enquiries go?
Each lead is emailed to you and saved in the built-in Contacts list. You can also send them to your job-management tool or a spreadsheet with Zapier or Make.
Can I take over a chat myself?
Yes. With Live Chat on Business plan and above, you or a team member can step into the same chat during the hours you set. The customer fills in a short contact form first, and you can set a fallback message for when nobody is online.
Can customers message us on WhatsApp?
Yes. Connect the same bot to WhatsApp or Messenger and it answers from the same content as your website chat, so you don't have to reply to every message from the van.
What do I get in the free trial?
14 days with 1 chatbot and 200 message credits, with no credit card required. That's enough to train it on your services and areas and test it with real questions.
How do I keep the answers up to date?
Update your website and retrain the bot when prices, areas or services change. On Business plan and above, auto retrain can refresh your website content daily, weekly or monthly, and you can see which questions it couldn't answer.
Still have a question?
Ask the FastBots chatbot in the corner, or just try it yourself.