01 · Before they visit
Answer the everyday questions
Shares opening hours, location, services and the insurance plans you accept, straight from your own website.
- “What are your hours?”
- “Do you take my insurance?”
- “Is the pharmacist in today?”
For community pharmacies
AI Chatbot for Pharmacies
Customers ask about opening hours, refills, transfers and vaccines all day. Your bot answers from your own website and sends every clinical question to the pharmacist.
- Answers hours, refill and vaccine questions
- Sends every medicine question to your pharmacist
- Collects callbacks without prescription details
Penwick Pharmacy
Ask your questions here...
fastbots.ai
Example conversation. Your bot answers from the content you give it.
Providing AI Chatbots to Trusted Brands Around The World
What it does for you
Quick answers for every reason people get in touch
Customers may be unwell or in a hurry, so short, clear answers matter. FastBots handles the routine questions and keeps your pharmacist free for clinical ones.
02 · Prescriptions and refills
Explain how refills and transfers work
Walks people through your refill, transfer and drop-off steps without asking for prescription numbers or personal details.
- “How do I transfer a prescription?”
- “Can I drop off a prescription online?”
- “How long does a refill take?”
03 · Vaccines and services
Keep seasonal questions under control
Explains which vaccines and services you offer, who they're for and how to book, from your own pages.
- “Are you giving the flu shot this year?”
- “Do I need to book a vaccine?”
- “Do you offer travel vaccines?”
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Try it free for 14 days. Cancel any time.
Reviews
What health and retail owners say
“Truely impressive! As a digital health consult, I’m struck by FastBots' intuitive & robust design, powerful features,and GDPR security ideal for creating secure, responsive bots that enhance patient care and streamline healthcare workflows.”
“Your product helps me answer customer enquiries in a far more comprehensive way and was easy to install. No more searching, just ask the question, easy.”
“Chatbot saves me and my customers time with emails and messages. Very good customers service as well.”
More than a chatbot
It doesn't just answer. It works as an AI agent for your pharmacy.
Connect FastBots to the tools you already use, and a question about vaccines becomes a booked appointment, a callback for the pharmacist or a chat with your team.
- STEP 1
Captures the callback
Collects a name and phone number for the pharmacist to call back, never prescription numbers or insurance details.
- STEP 2
Sends it to your tools
Passes callback and vaccine enquiries to your inbox, task list or spreadsheet through Zapier or Make.
- STEP 3
Books the vaccine
Shows your vaccine booking page as a button. With Zapier MCP connected, it can book the appointment during the chat.
- STEP 4
Hands over to the counter
When someone needs a person, a member of your team can step into the same chat with Live Chat.
Live Chat is on Business plan and above, and buttons are on paid plans. Booking during the chat uses Zapier MCP and needs a quick setup in your Zapier account. There's no link to pharmacy-management systems.
Setup
Live on your pharmacy website in three steps
- penwickpharmacy.example/services/vaccinations/prescriptions/opening-hours
Add your pharmacy pages
Point it at your services, vaccinations, prescriptions and opening-hours pages, including holiday hours.
- Only answer from my pharmacy contentMedicine questions go to the pharmacistNever confirm stock without a callShort, plain answers
Set the rules and test it
Make clinical questions go to the pharmacist, then test it with real counter questions and a few it must turn down.
- <script defersrc="https://app.fastbots.ai/embed.js"data-bot-id="your-bot-id"></script>
Add it to your website
Paste one line of code on your site, or share a direct chat link on your social pages and in customer emails.
Already use ChatGPT or Claude?
Connect FastBots to the AI assistant you already use, then create, train and update your bot just by asking it.
You stay in control
Pharmacy admin yes, medical advice no
Your bot only answers from the content you approve. Anything about a person's health or medicines goes to your pharmacist.
Your bot handles
- Opening hours, holiday hours and location
- How refills, transfers and drop-offs work
- Vaccines and services you offer
- Insurance plans you accept
- Callback requests for the pharmacist
It hands to you
- Medical advice, diagnosis or dosing
- Drug interactions and side effects
- Emergencies, which go to emergency services
- Prescription numbers or a customer's records
- Confirming stock without a call
Start with this season's vaccine questions
Try FastBots free for 14 days with 1 chatbot and 200 message credits.
FAQ
Questions pharmacies ask us
Will it answer questions about medicines?
Only general information you publish, such as which services you offer. Set it to send dosing, side-effect and interaction questions to the pharmacist. It won't give medical advice or diagnose.
What if someone sounds seriously unwell?
Set it to tell them to call the local emergency number straight away, and to share your pharmacy phone number for anything else. It doesn't judge how serious something is.
Does it handle personal prescription details?
It shouldn't, and we'd suggest you set it not to. It explains how refills and transfers work, then asks only for a name and phone number if someone wants a callback.
Can it tell customers what's in stock?
Stock changes quickly, so we'd suggest it explains what you usually carry and asks people to call to confirm before they make a trip.
Can the pharmacist take over the chat?
Yes. With Live Chat on Business plan and above, your team can step into the same chat during the hours you set. The customer fills in a short contact form first, and you can set a message for when nobody is free.
Can it book vaccine appointments?
On paid plans it can show your vaccine booking page as a button. With Zapier MCP connected to your calendar or booking tool, it can book the appointment during the chat. It doesn't connect to pharmacy-management systems.
What do I get in the free trial?
14 days with 1 chatbot and 200 message credits, with no credit card required. That's enough to train it on your website and test it with this season's vaccine and refill questions.
How do I keep hours and vaccine details up to date?
Update your website and retrain the bot when something changes. On Business plan and above, auto retrain can refresh your website content daily, weekly or monthly, and you can see which questions it couldn't answer.
Still have a question?
Ask the FastBots chatbot in the corner, or just try it yourself.