01 · Choosing a clinic
Make joining the clinic simple
Explains who you register, which services you offer, fees for private services and how to sign up.
- “Are you accepting new patients?”
- “What services do you offer?”
- “How much does it cost?”
For medical clinics and practices
AI Chatbot for Medical Clinics
Patients ask about registration, appointments, referrals and opening hours all day. Your bot answers from your own website and sends anything clinical or urgent to a person.
- Answers registration, referral and hours questions
- Collects callback requests for reception
- Sends symptoms and urgent questions to your team
Brightford Family Clinic
Ask your questions here...
fastbots.ai
Example conversation. Your bot answers from the content you give it.
Providing AI Chatbots to Trusted Brands Around The World
What it does for you
Clear answers at every step of a patient's visit
Most of the questions reaching reception are admin, not medical. FastBots answers those from your website, so your team has more time for patients.
02 · Before the appointment
Cover the practical questions
Shares how to book, what to bring, referral rules, directions and parking from your own pages.
- “How do I book an appointment?”
- “Do I need a referral?”
- “What should I bring to my appointment?”
03 · When it needs a person
Send health questions to your team
Never assesses symptoms. It gives your phone number, emergency routes and a callback form instead.
- “Can I speak to someone?”
- “Can someone call me back?”
- “Can I send documents?”
Start Free TrialNo Credit Card Required
Try it free for 14 days. Cancel any time.
Reviews
What health and service businesses say
“Truely impressive! As a digital health consult, I’m struck by FastBots' intuitive & robust design, powerful features,and GDPR security ideal for creating secure, responsive bots that enhance patient care and streamline healthcare workflows.”
“What impressed me the most was the accuracy of FastBots' responses, making it a valuable tool for my needs to build a chatbot for my work. Thank you for developing this excellent bot. Looking forward to your new features!”
“Great chatbot product. I did some research on various platforms before choosing fastbots and happy that I did. I’m able to see the chats and address any fine tuning needs immediately. A lot of upload flexibility. Look forward to more bots!”
More than a chatbot
It doesn't just answer. It works as an AI agent for your clinic.
Connect FastBots to the tools you already use, and an admin question after hours becomes a callback request, a booked appointment or a chat with reception.
- STEP 1
Captures the request
Collects a name, phone number and reason for contact, without asking for symptoms or medical history.
- STEP 2
Sends it to your tools
Passes callback requests to your inbox, spreadsheet or task list through Zapier or Make, ready for the morning.
- STEP 3
Points to booking
Shows your online booking page as a button. With Zapier MCP connected, it can book a routine appointment during the chat.
- STEP 4
Hands over to reception
When a patient needs a person, your team can step into the same chat with Live Chat.
Live Chat is on Business plan and above, and buttons are on paid plans. Booking during the chat uses Zapier MCP and needs a quick setup in your Zapier account. There's no link to medical records.
Setup
Live on your clinic website in three steps
- brightfordclinic.example/new-patients/services/appointments/opening-hours
Add your clinic pages
Point it at your registration, services, appointments and opening-hours pages. It can also learn from PDF and Word leaflets.
- Only answer from clinic contentNever assess symptoms or adviseGive emergency routes for anything urgentCalm, plain-English tone
Set the rules and test it
Set firm limits on medical questions, then test it with real admin questions and a few it must turn down.
- <script defersrc="https://app.fastbots.ai/embed.js"data-bot-id="your-bot-id"></script>
Add it to your website
Paste one line of code on your site, or share a direct chat link in your appointment emails.
Already use ChatGPT or Claude?
Connect FastBots to the AI assistant you already use, then create, train and update your bot just by asking it.
You stay in control
Clinic admin yes, medical advice no
Your bot only answers from the content you approve. When a question needs a clinician, it says so and shows patients how to reach one.
Your bot handles
- Registration and new-patient steps
- Services, private fees and opening hours
- Booking routes, referrals and what to bring
- Directions, parking and accessibility
- Callback requests for reception
It hands to you
- Diagnosis, triage or treatment advice
- Urgent symptoms, which go to emergency services
- Test results and medical records
- Prescription and medication questions
- Questions your content doesn't cover
Start with the questions reception hears most
Try FastBots free for 14 days with 1 chatbot and 200 message credits.
FAQ
Questions clinics ask us
Will it give patients medical advice?
No. Set it to answer only from your clinic content and to turn down symptom or treatment questions. When someone asks one, it suggests booking an appointment or calling the clinic instead.
What if a patient describes an emergency?
Set it to give your emergency guidance straight away, such as calling the local emergency number. It doesn't triage or judge how urgent something is, so make that rule clear in its instructions and test it.
Can reception take over a chat?
Yes. With Live Chat on Business plan and above, your team can step into the same chat during the hours you set. The patient fills in a short contact form first, and you can set a message for when nobody is free.
Should patients share medical details in the chat?
We'd suggest not. Ask only for a name, phone number and reason for contact, and keep clinical details in your own systems. The bot can explain how to send documents through your usual route.
Can it help patients who don't speak English?
Yes. It replies in around 95 languages using the same clinic information. With voice switched on, patients can also talk to it and hear the answers. Voice is included in the free trial and on Business plan and above.
Can we use it for staff questions too?
Yes. Train a separate bot on staff policies and procedures, then keep it private or protect it with a password. It stays apart from the patient-facing bot on your website.
What do I get in the free trial?
14 days with 1 chatbot and 200 message credits, with no credit card required. That's enough to train it on your clinic website and test it with the questions reception hears most.
How do I keep clinic information up to date?
Update your website and retrain the bot when something changes. On Business plan and above, auto retrain can refresh your website content daily, weekly or monthly, and you can see which questions it couldn't answer.
Still have a question?
Ask the FastBots chatbot in the corner, or just try it yourself.