The ones we hear most before teams sign up. If yours isn’t here, our support team replies within hours during business days.
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No, and it shouldn't try. Quoting depends on material grade, tolerances, finishing, volume, tooling and current capacity. The chatbot's job is to confirm whether the work is in your wheelhouse and capture the detail your sales engineer needs to put together a real quote.
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In the Tune AI section you write plain-English instructions like 'never commit to a specific lead time' or 'always route requests over 10,000 units to a sales engineer'. The bot follows those rules. You can also set a fallback message for anything outside its boundaries.
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Don't handle controlled technical data in chat. The right pattern is to instruct the bot that when a conversation touches controlled specifics: drawings, dimensions, regulated materials, it stops and routes the prospect to a sales engineer through the lead form. The chat itself stays at the 'are you ITAR registered, can you discuss this, who do I speak to' level.
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Yes, when file uploads are enabled. Supported types include PDFs, Word documents, CSVs and common image formats including JPEG, PNG, WebP and HEIC. Native CAD formats like STEP or IGES aren't supported: most buyers will send a PDF drawing or a screenshot at this stage, then exchange native files with your engineer over email.
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Yes. Connect your CRM via Zapier MCP and the bot can create the lead or contact right in the conversation, across whatever you run: Salesforce, HubSpot, Pipedrive, Microsoft Dynamics. The action set depends on which apps you connect. If you'd rather keep it simple, a Zapier or Make workflow can fire once the conversation ends and create the record then instead.
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Yes, on the Business plan ($89/month) and above. Live Chat lets a team member claim an active conversation, see the history and reply in real time. You set the availability hours and the bot only offers handover during those hours: so a 2am enquiry still gets captured, but doesn't sit waiting for a human who isn't there.
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Around 95 languages. Export prospects often start a conversation in their own language, and the bot responds in kind. You can also translate conversation history into your preferred language inside FastBots on eligible plans, so reviewing overnight enquiries is straightforward.
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Most manufacturers can build a first working version in under an hour: crawl the website, review what was pulled in, write a short set of house rules in Tune AI and paste the embed snippet onto the site. New accounts can do this during the 14-day free trial, which includes 1 chatbot and 200 message credits with no card required. Adding datasheets, spec sheets and a tuned lead form takes longer, but you can launch with the basics and add depth as you go.
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New FastBots accounts start with a 14-day free trial, not the legacy Free plan. It includes 1 chatbot and a one-time allowance of 200 message credits, with no credit card required; different AI models use credits at different rates. You can try the main chatbot features and integrations, except Reseller white-labelling and scheduled automation. When the trial ends, the chatbot goes offline and no test credits remain until you upgrade, while your dashboard, settings, previous chats and Contacts stay accessible. Paid plans start at $39/month. Existing users who were already on the legacy Free plan return to it after their trial.
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No. It replaces the repetitive front-end work: 'do you do aluminium', 'what's your MOQ', 'are you ISO 9001'. Real quoting, technical discussion and customer relationships still belong with your engineers. Think of the chatbot as a tireless first-line filter that hands warm, qualified RFQs to the people who can actually win them.