The ones we hear most before teams sign up. If yours isn’t here, our support team replies within hours during business days.
+
No, and it shouldn't. It handles the repetitive questions: entry requirements, open day dates, how to apply, fees, so your admissions advisers spend their time on applicants who need real guidance. Complex pathway, finance or safeguarding conversations should always reach a person.
+
Not natively. The chatbot lives on your website and answers questions from your content. It can capture an applicant's name, email and intended course, then send that to admissions through email or a Zapier/Make workflow into your admissions CRM. The applicant still completes their formal application through your existing UCAS or direct route.
+
You configure a fallback. Most colleges set the bot to say it's not sure, offer to take the applicant's details, and signpost the right team. Unanswered questions show up in your dashboard so you can add the correct answer for next time.
+
It can share general information from your finance and international pages: fee bands, what student finance covers, English-language requirements. It shouldn't give individual eligibility decisions or visa advice. Set guardrails so it signposts to your finance team or registered immigration adviser for anything specific.
+
Most colleges have a working version in around an hour. The crawl picks up your course pages and prospectus quickly. The time you spend is on writing the house rules: what the bot should and shouldn't say, and reviewing test conversations before going live.
+
FastBots stores chat history and any lead form details so your team can review them. Treat captured applicant data the same as any other enquiry under your existing privacy policy: make sure your chatbot's lead form copy reflects that. Our data handling is GDPR compliant.
+
On the Business plan and above, you can switch on auto-retrain so selected pages are revisited daily, weekly or monthly. Useful when entry requirements, fee bands or open day dates change between cycles.
+
Yes, on the Business plan ($89/month) and above. Live Chat lets an admissions adviser claim a conversation, see what's been asked already, and reply in real time. Handy during clearing, results day and the run-up to deadlines.
+
New FastBots accounts start with a 14-day free trial, not the legacy Free plan. It includes 1 chatbot and a one-time allowance of 200 message credits, with no credit card required; different AI models use credits at different rates. You can try the main chatbot features and integrations, except Reseller white-labelling and scheduled automation. When the trial ends, the chatbot goes offline and no test credits remain until you upgrade, while your dashboard, settings, previous chats and Contacts stay accessible. Paid plans start at $39/month. Existing users who were already on the legacy Free plan return to it after their trial.
+
Yes, FastBots supports around 95 languages. Helpful for international applicants and parents who'd rather ask in their own language. The bot will answer from your trained content; for visa or immigration specifics it should always signpost to your international office.