01 · Before they visit
Answer the where and when questions
Tells people your opening hours, which branch is open and what's on the menu, straight from your own website.
- “What time do you close today?”
- “Do you do oat milk?”
- “Are dogs allowed inside?”
For coffee shops and cafés
AI Chatbot for Coffee Shops
Oat milk, Wi-Fi, dogs, closing time. The same questions all day while the queue builds. Your bot answers them from your own pages and sends private hire and catering enquiries to you.
- Trained on your menu, hours and branch details
- Answers on your website, Instagram and WhatsApp
- Captures private hire and catering enquiries
Little Fern Coffee Co.
Ask your questions here...
fastbots.ai
Example conversation. Your bot answers from the content you give it.
Providing AI Chatbots to Trusted Brands Around The World
What it does for you
One assistant for every kind of café question
Most café questions come before someone visits, while they're with you, or when they want something bigger. FastBots covers all three, so the team can keep the queue moving.
02 · While they're with you
Sort the small stuff without the queue
Covers Wi-Fi, loyalty cards, allergens and takeaway from your pages, so nobody has to ask at the counter.
- “Have you got Wi-Fi?”
- “How do I join the loyalty programme?”
- “Do you have gluten-free cakes?”
03 · For bigger orders
Catch private hire and catering leads
Captures dates, numbers and contact details for meetings, office catering and wholesale beans, then sends them to you.
- “Can I book the back room for a meeting?”
- “Do you do office catering?”
- “Do you sell wholesale beans?”
Start Free TrialNo Credit Card Required
Try it free for 14 days. Cancel any time.
Reviews
What small food businesses and owners say
“Chatbot saves me and my customers time with emails and messages. Very good customers service as well.”
“We wanted someone to interact with our customers in a professional manner on our website; Fastbots does just that. It is easy to set up and fine-tune to our tone so as to converse the same way we do with customers in the shop; it can't be beat.”
“I have very little experience with website design or coding, but the entire process of setting up our chatbot was extremely easy. The support is very responsive and helpful. Highly recommend FastBots!”
More than a chatbot
It doesn't just answer. It works as an AI agent for your coffee shop.
Connect FastBots to the tools you already use, and a catering question becomes a lead in your spreadsheet, a call booked with you, or a live chat with the manager.
- STEP 1
Captures the enquiry
Collects a name, email, date and numbers for private hire, office catering and wholesale orders.
- STEP 2
Sends it to your tools
Passes leads to a spreadsheet, CRM or Slack through Zapier or Make, so nothing sits in a notebook behind the till.
- STEP 3
Books the next step
Shows your ordering or hire page as a button. With Zapier MCP connected, it can book a tasting or a call during the chat.
- STEP 4
Hands over to you
When a big order needs a person, you can step into the same chat with Live Chat.
Live Chat is on Business plan and above, and buttons are on paid plans. Booking and CRM actions during the chat use Zapier MCP and need a quick setup in your Zapier account.
Setup
Live on your café website in three steps
- littlefern.example/menu/locations/private-hire/faq
Add your menu and branches
Point it at your menu, branch pages and FAQs. A PDF menu, a Google Sheet of specials or an allergen chart works too.
- Only answer from my contentNever take orders or paymentsSend allergy questions to staffWarm, casual, neighbourly tone
Set the rules and test it
Choose the tone, decide what comes to you, then ask it the questions you hear at the counter every day.
- <script defersrc="https://app.fastbots.ai/embed.js"data-bot-id="your-bot-id"></script>
Add it to your site
Paste one line of code on your website, or connect it to Instagram and WhatsApp where customers already message you.
Already use ChatGPT or Claude?
Connect FastBots to the AI assistant you already use, then create, train and update your bot just by asking it.
You stay in control
Clear about what it answers, and what the team does
Your bot only answers from content you approve. If it doesn't know, it says so and tells customers how to reach you.
Your bot handles
- Opening hours and which branch is open
- Menu, milk options and seasonal specials
- Wi-Fi, dogs, seating and accessibility
- Loyalty scheme and takeaway questions
- Capturing private hire and catering enquiries
It hands to you
- Taking orders or payments
- Confirming a cake is safe for an allergy
- Live stock of cakes and pastries
- Complaints and refunds
Start with the ten questions you hear every day
Try FastBots free for 14 days with 1 chatbot and 200 message credits.
FAQ
Questions coffee shop owners ask us
Can customers order or pay through the chat?
No. It answers questions, and on paid plans it can show a button to your online ordering page. Orders and payments stay with your till or ordering system.
Can it handle more than one branch?
Yes. Add each branch's hours, address and facilities, and it answers for the branch a customer asks about. Label each branch clearly in your content so opening times and details don't get mixed up.
What about allergen questions?
It shares the allergen information you publish and tells customers to check with the team before ordering. It won't promise a cake or drink is safe for a particular allergy, and you set that rule in plain English.
Can it answer on Instagram and WhatsApp?
Yes. Connect the same bot to Instagram, WhatsApp, Messenger or Telegram, so the questions that land in your DMs get answered too, even after you've closed.
Will it capture catering and private hire enquiries?
Yes. It collects names, dates and numbers in the chat and emails each enquiry to you. Zapier or Make can also pass leads to a spreadsheet or CRM, so office catering orders don't get lost.
Can a person take over the conversation?
Yes. With Live Chat on Business plan and above, you or a manager can step into the same chat during the hours you set. Handy for big catering orders. The customer fills in a short contact form first.
What do I get in the free trial?
14 days with 1 chatbot and 200 message credits, with no credit card required. That's enough to train it on your menu and test it with the questions you hear at the counter.
How do I update it when the menu changes?
Update your website or upload the new menu, then retrain the bot. Seasonal specials can go in as typed text or a Google Sheet. On Business plan and above, auto retrain can refresh your website content daily, weekly or monthly.
Still have a question?
Ask the FastBots chatbot in the corner, or just try it yourself.