01 · Choosing a bank
Help people pick the right account
Explains your accounts, fees and how to open one online or in branch, straight from your product pages.
- “Do you offer free checking?”
- “Can I open an account online?”
- “Do you do mortgages?”
For banks and credit unions
AI Chatbot for Banks
Customers ask about branch hours, card problems and opening accounts at all hours. Your bot answers from your own pages, sends sensitive issues to staff and never asks for account details.
- Answers branch, product and online-banking questions
- Sends fraud and lost cards to the right line
- Never asks for account numbers or passwords
Fernhollow Community Bank
Ask your questions here...
fastbots.ai
Example conversation. Your bot answers from the content you give it.
Providing AI Chatbots to Trusted Brands Around The World
What it does for you
One assistant for everyday banking questions
Most customer questions fall into three groups. FastBots handles the routine ones, so your staff can focus on the people who need them.
02 · Everyday banking
Answer everyday questions any time
Covers branch hours, routing numbers and online-banking help, day or night, without a phone queue.
- “What are your branch hours?”
- “What's the routing number?”
- “How do I reset my online banking password?”
03 · When something's wrong
Get urgent issues to the right place
Points lost cards and suspected fraud straight to your card line, and hands sensitive questions to staff.
- “How do I report a lost debit card?”
- “I don't recognise a payment”
- “Can I speak to someone?”
Start Free TrialNo Credit Card Required
Try it free for 14 days. Cancel any time.
Reviews
What teams handling lots of questions say
“The issue we had was too many trivial phone calls to our emergency phone, asking for info that was available on the website. Our chatbot has made a big difference, helping people while ensuring our 24/7 number is clear for true emergencies.”
“Fastbots removes the need for a FAQ section on my website, making it feel less cluttered. Visitors can ask any questions about my product and get intelligent, concise answers.”
“Blown away on how good this is. So easy to set up and powerful to use. George our Ai Bot seems to know more about our business than we do. Looking forward to doing more workflow integration with FastBots.”
More than a chatbot
It doesn't just answer. It works as an AI agent for your bank.
Connect FastBots to the tools you already use, and a question on your website becomes a lead for a banker, a booked appointment or a live chat with your team.
- STEP 1
Captures the enquiry
Collects a name, email and what they need, such as a mortgage or business account, without asking for account details.
- STEP 2
Sends it to your tools
Passes enquiries to your CRM or case system through Zapier or Make, so the right team can follow up.
- STEP 3
Books the appointment
Shows your appointment page as a button. With Zapier MCP connected, it can book a branch or phone appointment during the chat.
- STEP 4
Hands over to your team
For anything sensitive, a team member can step into the same chat with Live Chat.
Live Chat is on Business plan and above, and buttons are on paid plans. Booking and CRM actions during the chat use Zapier MCP and need a quick setup in your Zapier account.
Setup
Live on your bank's website in three steps
- fernhollowbank.example/branches/savings-accounts/help/online-banking/lost-or-stolen-cards
Add your product pages
Point it at your account pages, fee schedules, branch details and help articles. It can also learn from PDFs and Google Sheets.
- Only answer from my contentNever ask for account or card detailsSend fraud and lost cards to the card lineNo advice on loans, savings or debt
Set the rules and test it
Decide what goes to staff and the fraud line, then test it with the questions your call centre hears most.
- <script defersrc="https://app.fastbots.ai/embed.js"data-bot-id="your-bot-id"></script>
Add it to your site
Paste one line of code on your website and help pages, or publish a hosted Support Page with your contact links.
Already use ChatGPT or Claude?
Connect FastBots to the AI assistant you already use, then create, train and update your bot just by asking it.
You stay in control
Helpful on everyday questions, careful with money
Your bot only answers from content you approve. It never handles accounts, payments or anything that needs a banker's judgement.
Your bot handles
- Account types, fees and how to open one
- Branch hours, locations and routing numbers
- Online and mobile banking help
- Where to find current rates and forms
- Capturing mortgage and business-banking enquiries
It hands to you
- Financial advice on loans, savings, investing or debt
- Account numbers, card details, PINs or passwords
- Payments, transfers or changes to an account
- Fraud and lost cards, which go straight to your 24/7 line
- Lending decisions and anything needing a banker's judgement
Start with your most-asked branch questions
Try FastBots free for 14 days with 1 chatbot and 200 message credits.
FAQ
Questions banks and credit unions ask us
Will it ever ask for account details?
No. It answers general questions from your published content and has no access to customer accounts. Add a rule that it never asks for account numbers, card details, PINs or passwords, and reminds customers not to share them.
What about fraud and lost cards?
Set it to point people straight to your fraud or card line, using the number from your own pages. It doesn't block cards or investigate fraud, and it won't pretend to.
Will it give financial advice?
No. It explains your products, fees and processes from your own pages. Questions about whether to take a loan, where to save or how to manage debt go to a banker.
Can it give current rates?
It answers from your pages, so it gives the rates on the pages you train it on. If rates change often, retrain when they do, or tell it to point people to your rates page instead of quoting figures.
Can a person take over the conversation?
Yes. With Live Chat on Business plan and above, a team member can step into the same chat during the hours you set. The customer fills in a short contact form first, and you can set a fallback message for when nobody is online.
Can it help customers in other languages?
Yes. It replies in around 95 languages from the same content. With voice switched on, customers can also talk to it in the website chat and hear its answers. Voice is included in the free trial and on Business plan and above.
What do I get in the free trial?
14 days with 1 chatbot and 200 message credits, with no credit card required. That's enough to train it on your help pages and test it with the questions your branches hear most.
How do I keep the answers up to date?
When fees, hours or products change, update your pages and retrain the bot. On Business plan and above, auto retrain can refresh your website content daily, weekly or monthly, and you can see which questions it couldn't answer.
Still have a question?
Ask the FastBots chatbot in the corner, or just try it yourself.