Built For Square Online Stores
Shoppers ask the same questions before they buy — shipping costs, sizing, returns, whether something's in stock. FastBots learns your Square Online store content once and answers those questions any time of day. Drop one script into your site header and the chat widget appears on every page.
Providing AI Chatbots to Trusted Brands Around The World
Quick Answers
It's a chat widget that sits on your Square Online storefront and answers shopper questions using your own store content. FastBots learns your product pages, shipping policy, returns information and FAQs, then replies to visitors in plain English. It works as an AI assistant for pre-purchase questions and lead capture.
Yes. Square Online lets you paste a small script into the Tracking Tools & Code area in Settings, which adds the FastBots widget to every page. You don't need a developer and you don't need to touch theme code.
Around five minutes. You train the bot on your store URL, copy the embed script from the FastBots Deploy screen, paste it into the Square Online header section and publish. The widget appears on every page right away.
Not on Square Online. Live order and catalogue lookups are only available with our native Shopify integration. On Square Online the chatbot answers from your published store content and captures order enquiries for your team to follow up.
Why FastBots
Most online sales happen evenings and weekends, when no one's checking email. The bot answers shipping, returns and product questions while you're closed.
Point it at your Square Online URL and it crawls product pages, policies and FAQs. Answers come from your own content, not generic AI guesses.
Wholesale enquiries, custom orders, bulk discounts — the bot collects name and email inside the chat and emails the lead to your team.
Paste one script into Square Online's Tracking Tools & Code area. No theme edits, no developer, no app marketplace approvals.
Turn on live internet search or connect a Zapier or Make workflow and FastBots behaves more like an AI agent — looking things up and routing leads into your CRM or spreadsheet once a chat ends.
On Business plan and above, the bot can pass a conversation to a team member through Live Chat — useful for refund disputes or custom-order chats.
If you ship internationally, shoppers can ask in their own language and the bot responds in the same one — without you writing translated FAQs.
Update prices or add a new product? On Business plan and above, FastBots can recrawl selected pages daily, weekly or monthly so answers stay close to your live site.
Real Scenarios
"How much is shipping?", "Do you ship to Canada?", "When will my order arrive?" — the bot answers from your shipping page instead of sending shoppers to email.
Walks shoppers through your returns window, condition rules and refund timing. Captures the email if they want a returns label or human follow-up.
Answers questions about materials, sizing, ingredients or compatibility using the content already on your product pages.
For sold-out items, the bot can collect the shopper's email and product interest so you can email them when it's back. The notification goes to your inbox.
Wholesale enquiries usually mean a back-and-forth email thread. The bot collects company name, quantity and contact details upfront and emails it to your sales team.
Answers questions about gift card balances, redemption rules and current promotions based on what's published on the store.
The bot can't pull live order data on Square Online, so it captures the order number and email and emails the team — or hands off to Live Chat on Business plan and above.
For made-to-order or personalised items, the bot collects the brief, name and email so your team can quote without a long email chain.
Try It Free
Sound Like It Would Save Your Inbox Some Pain?
Free plan, no credit card. Build your first chatbot in minutes.
Setup
Paste your Square Online domain and FastBots crawls product pages, policies and FAQs to build the chatbot's knowledge.
House voice
Warm, helpful and concise — like a friendly shop assistant. Answer pre-sale questions from the store content. For order issues, refund disputes and custom-order briefs, collect the shopper's email and pass it to the team.
Tell it how to talk to shoppers, what to hand off and what not to promise. Add a lead form for wholesale or custom-order enquiries.
Copy the embed code, paste it into Settings → Tracking Tools & Code in the Header section, save and publish. The chat appears on every page.
Honest Comparison
Most Square Online stores choose between answering email after hours, paying for a live chat agency, or installing an AI chatbot like FastBots. Here's how they line up for a small online store.
FastBots From $39 / month | Email Only Reply when you can | Live Chat Agency From ~$300 / month | |
|---|---|---|---|
Answers At 11pm Or On Weekends When most online buying happens | Yes, 24/7 | Next working day | Depends on agency hours |
Trained On Your Store Content Shipping, returns, product specs | Yes, from your store URL | N/A | Only if you brief the agents |
Captures Leads In The Chat Wholesale, custom orders, restock | Yes, emailed to you | Inbox only | Yes |
Square Online Install Time to go live | ~5 minutes, paste one script | N/A | Days, depending on onboarding |
Human Takeover For Tricky Chats Refund disputes, custom briefs | Live Chat on Business plan and above | Email back and forth | Yes, by design |
Predictable Monthly Cost No per-conversation fees | Flat plan price | Your time | Often per-chat pricing |
Comparison reflects typical alternatives. Other tools may differ — always check current pricing and features before deciding.
Try It Free
Start Free And See How It Reads On Your Store
Free plan, no credit card. Build your first chatbot in minutes.
Very easy-to-use service. It takes 10 minutes to set up a bot. Service also very good value for money.
Got Questions?
The ones we hear most before teams sign up. If yours isn’t here, our support team replies within hours during business days.
Log in to your Square Online dashboard, open the website editor and go to Settings → Tracking Tools & Code. Paste your FastBots embed script into the Header section, save and publish. The chat widget will appear on every page within seconds.
Square Online's free plan doesn't support custom code injection, so you'll need a paid Square Online plan that includes the Tracking Tools & Code feature. Once you're on a plan that allows custom code, FastBots installs in a few minutes.
Not on Square Online. Live order, cart and catalogue lookups are only available through our native Shopify integration today. On Square Online the chatbot answers from your published store content and can capture an order number and email so your team can follow up — or hand off to Live Chat on Business plan and above.
No, and we wouldn't recommend that. The bot handles the repetitive pre-sale questions — shipping, returns, sizing, stock — so your team only deals with the messages that actually need a human. For refunds, disputes and custom orders, you'll still want a real person to take it from there.
There's a free plan with one chatbot and 50 messages a month — useful for testing on a small store. Paid plans start at $39/month for the Essential plan. Live Chat with human takeover is included on the Business plan at $89/month.
You paste your Square Online store URL and FastBots crawls the published pages — products, shipping, returns, FAQs. You can also upload PDFs, add manual Q&A entries and pull in YouTube product videos. On Business plan and above you can schedule auto retraining so the bot stays close to live content.
FastBots supports around 95 languages. A French shopper can ask a question in French and get a reply in French, even if your store is written in English — without you maintaining translated copies of every FAQ.
Yes. You can configure a lead form that appears when a shopper mentions a keyword like "wholesale", "bulk" or "custom". The form collects the details you choose — name, email, quantity, brief — and emails the lead to your team. You can also export leads or push them into a CRM through Zapier or Make.
Yes, on the Business plan and above. When the bot can't help — say, a refund dispute or a custom-order brief — it offers Live Chat. A team member claims the chat, sees the conversation so far and replies in real time. You set availability hours so it only offers handover when someone's around.
You can set a fallback message — for example, "I'm not sure about that one. Want me to take your email so the team can come back to you?" The Knowledge Assistant on Business plan and above flags those unanswered questions so you can add the missing content and improve the bot over time.
Train it on your store, paste one script into Square Online and let it answer the repetitive questions. Start free — no credit card required.
