FastBots For Slack
Your team keeps asking the same questions in Slack — where's the brand guide, what's the expenses policy, how do I request PTO. FastBots is an AI chatbot you train on your own docs, then connect to Slack so anyone can @mention it in a channel or DM and get an answer back in the thread.
This is the start of #ask-fastbots — your team's AI helper, trained on your handbook + internal docs.
Providing AI Chatbots to Trusted Brands Around The World
Quick Answers
A Slack chatbot is an assistant that lives inside your Slack workspace and answers questions from your team. With FastBots, you train it on your own documents, websites and FAQs, then connect it to Slack so people can @mention it in a channel or DM it directly. Replies come back in the thread, so the conversation stays where the work is happening.
Whatever you train it on. That usually means internal SOPs, the employee handbook, onboarding docs, brand guidelines, product specs, pricing pages and any other knowledge buried in PDFs, Google Sheets or your website. If a teammate would normally ask in #general or DM a senior, the bot can probably handle the first round.
After you connect your workspace and paste in your FastBots API key, the bot joins the channels you add it to. Anyone on the team can @mention it with a question, or send it a DM. The bot picks up the message, looks up the answer from your trained content, and replies in a thread so the channel stays tidy.
Yes — it's an AI chatbot that can act as an AI agent when you connect a workflow. Turn on live internet search and it can look things up in real time. Hook it up to Zapier or Make and a captured question, lead or request can land in a CRM, spreadsheet or ticketing tool after the conversation ends.
Why FastBots
Feed it your handbook, SOPs, brand guide and onboarding pack. Replies come from your own content, not a generic AI guess.
@mention the bot in any channel you've added it to, or DM it directly. It replies in a thread so the main channel stays clean.
Distributed team across time zones? The bot answers at 3am the same way it does at 3pm — no waiting for someone in HR or Ops to come online.
The same five questions stop landing in senior team members' DMs. They get to focus, new joiners get answers faster.
Use Tune AI to set the bot's personality, what it should say when it doesn't know an answer, and which topics to stay clear of.
On Business plan and above, schedule auto-retraining daily, weekly or monthly so the bot stays in sync with your latest docs and policies.
If you have teammates in different countries, the bot can answer in their language from the same trained content.
Connect Zapier or Make so captured questions, leads or IT requests flow into your CRM, spreadsheet or ticketing tool once the chat ends.
Real Scenarios
Train the bot on your handbook, policies and SOPs. New joiners stop asking the same onboarding questions in #general.
Answer PTO, expenses, benefits and policy questions from your trained HR docs. Keep the People team focused on the conversations that actually need them.
Field 'how do I reset my VPN' and 'where do I request a license' questions from your IT runbook. Push the unanswered ones into your ticketing tool through Zapier.
Train it on product specs, pricing and competitor notes. Account execs can ask in Slack mid-call instead of digging through Notion.
Support agents can ask the bot for the right macro, policy or escalation path without leaving the channel they're working in.
Anyone can ask for the right logo file, hex code or font stack. The bot points to the canonical asset in your brand guide.
Train on your runbooks and post-mortems so on-call engineers can pull up the right steps without pinging the team lead.
Set up a bot per client account, trained on that client's brand and product. Anyone in a shared Slack channel can self-serve answers.
Try It Free
Sound Like Something Your Slack Could Use?
Free plan, no credit card. Build your first chatbot in minutes.
Setup
Crawl your website, upload PDFs, paste in Google Sheets or add manual Q&A entries. The bot answers from whatever you give it.
House voice
Friendly, plain-English replies. Always link to the source doc when one exists. If something isn't covered in our handbook, say so and point the person at #people-ops rather than guessing.
In Tune AI, write a short prompt that tells the bot who it is, who it's helping, and what to say when it doesn't know the answer.
Open the Slack integration in FastBots, click Add to Slack, pick your workspace and the default channel. The bot can then answer messages anywhere it's invited.
Honest Comparison
If you're trying to stop the same questions from clogging up Slack, you usually consider three options: a FastBots Slack chatbot trained on your own content, a generic AI assistant like a base ChatGPT workspace, or a wiki search tool people are supposed to use first.
FastBots From $39 / month | Generic AI Assistant Out-of-the-box | Wiki / Search Tool Notion, Confluence | |
|---|---|---|---|
Trained On Your Docs Handbook, SOPs, brand guide | Yes your content | No — generic only | Indexes pages, no answers |
Lives In Slack @mention in channel or DM | Yes native channel | Usually a separate tab | Separate app |
Replies In Thread Keeps channel tidy | Yes | Depends on setup | N/A |
Auto Retraining Stays in sync with docs | Yes Business plan and above | —No | Manual reindexing |
Push Captured Data Out Zapier / Make workflows | Yes | Limited | —No |
Free Plan No credit card | Yes 1 bot, 50 messages | Paid seats | Free tier varies |
Comparison reflects typical alternatives. Other tools may differ — always check current pricing and features before deciding.
Try It Free
Build A Slack Chatbot On The Free Plan First
Free plan, no credit card. Build your first chatbot in minutes.
Very easy-to-use service. It takes 10 minutes to set up a bot. Service also very good value for money.
Got Questions?
The ones we hear most before teams sign up. If yours isn’t here, our support team replies within hours during business days.
Open your chatbot in FastBots, go to Integrations and click Connect under Slack. Pick your workspace, choose a channel and click Allow. Then generate an API key in your FastBots account, paste it into the Slack connection screen and click Connect FastBots to Slack. After that you @mention the bot in a channel or DM it to start chatting.
Yes. Once it's connected, anyone in the workspace can DM it directly or @mention it in a channel it's been added to. Replies come back in the thread of the original message, which keeps channels readable.
Slack is included in the Essential plan ($39/month) and above. The free plan is great for training and testing your bot on your content first, then you can upgrade when you're ready to connect it to your workspace.
On Business plan and above ($89/month), you can schedule auto-retraining for selected website sources — daily, weekly or monthly. For PDFs and uploaded files, you re-upload the new version. We'd recommend pointing the bot at canonical web pages where you can, so the auto-retrain handles the updates for you.
Not directly. FastBots trains on website URLs, sitemaps, PDFs, DOC/DOCX, TXT, CSV, XLS, Google Sheets, YouTube videos and manually pasted text. If your wiki has public-readable pages you can crawl those. For private wikis, export the content as docs and upload it, or paste the relevant sections in.
Not natively, and not mid-conversation. What it can do is capture a request — say a license ask or a meeting request — and trigger a Zapier or Make workflow once the chat ends. That workflow can create a row in a sheet, a ticket in your helpdesk or a notification in another Slack channel for someone to action.
The bot only sees messages where it's @mentioned, or DMs sent directly to it. It doesn't read the rest of your channels. FastBots' data handling is GDPR compliant and uploaded training data is not used to train OpenAI models through the API. For sensitive content, keep it out of the training set.
No, and you wouldn't want it to. Think of it as the first responder for the routine questions — policies, doc lookups, 'where is this'. The harder questions still go to a human. You can also set a fallback message that points the asker at the right channel or person when the bot doesn't know.
Yes. Each FastBots chatbot is trained separately, so you could have one for People Ops, one for IT and one for Sales, each connected to the channels that team works in. The Essential plan includes 2 chatbots; Business includes 5; Premium includes 10. Bigger setups go on Reseller or Enterprise.
Yes — FastBots supports around 95 languages. If you have teammates working in different languages, the bot can answer in their language from the same trained content. No separate training needed.
Train a chatbot on your own docs, connect it to your workspace and let your team self-serve the boring questions. Start on the free plan — no credit card required.
