Built For Museums
Most visitor questions are the same handful, asked again and again — opening hours, ticket prices, accessibility, whether to book ahead. FastBots learns your website once, then answers those questions on your site at any hour, in around 95 languages. When someone needs a real person — a school-group coordinator, a member services lead — the chatbot can act as an AI agent that gathers the details and hands the enquiry to your team.
Providing AI Chatbots to Trusted Brands Around The World
Quick Answers
A museum chatbot is a small chat window on your website that answers visitor questions using your own museum information — opening hours, ticket prices, current exhibitions, accessibility details and how to book groups. It works on the homepage, the visit page or any page where visitors usually have questions. The aim is to give clear, accurate answers without making people wait for the front desk to reply.
It can answer anything published on your website: opening hours, ticket prices, current and upcoming exhibitions, step-free access, cloakroom rules, family policies, free admission days and how to book school or tour groups. You can also add manual Q&As for things that aren't on the site, like specific membership tiers or corporate hire terms. It will politely say it doesn't know rather than guess if a question falls outside what you've trained it on.
No — and this is deliberate. FastBots can explain that an exhibition is timed-entry, quote prices and direct visitors to your ticketing page, but it doesn't hold inventory or guarantee a slot is still available. For sold-out events it should defer to your live booking system rather than promise availability it can't see.
Most museums can get a working chatbot live in about an evening. Point FastBots at your website, let it crawl the visit, exhibitions, accessibility and learning pages, write a short set of house rules about tone and what to escalate, then paste the embed snippet into your site. You can refine it as you watch real visitor conversations come in.
Why FastBots
The most-asked questions — when are you open, how much is it, do you do concessions — get answered the moment they're asked, including evenings, weekends and bank holidays.
Walks visitors through how booking works for blockbuster shows, what's included in standard admission and where to buy tickets — without committing to slots it can't actually see.
Step-free access, sensory-friendly hours, assistance dogs, audio guides and large-print materials — visitors get a clear answer in private, on their own time, before they decide to visit.
When a teacher messages at 9pm about a Year 9 visit, the chatbot collects the date, group size, key stage and contact details and emails your learning team — instead of letting the enquiry vanish.
Tourists planning a visit can ask in their own language and get a sensible reply, without you needing separate translated FAQs for every market.
When a member wants to discuss renewals, gift memberships or a major-donor enquiry, your team can take over the conversation through Live Chat on Business plan and above.
On Business plan and above, FastBots can recrawl your exhibitions and visit pages on a schedule, so when a show closes or hours change the chatbot updates with the website.
Group bookings to learning, corporate hire to events, press to communications — captured leads can be emailed to your team and pushed into a CRM through Zapier or Make.
Real Scenarios
Sits on your visit page and answers the practical questions — hours, prices, getting here, cloakroom, food — that people ask before they commit to a trip.
During big shows, handles the spike of pricing, timed-entry and member-preview questions without overwhelming the front desk.
Gathers date range, year group, group size, learning focus and teacher contact details, then emails your learning team in a clean format.
Explains step-free routes, lifts, sensory bags, BSL tours, large-print guides and assistance-dog policy in plain language, privately.
Captures evening hire, drinks reception and filming enquiries with the right preliminary details before passing them to your events team.
Explains member benefits and tiers from your website, then hands questions about specific renewals or patron-level giving to a real person through Live Chat.
Answers in around 95 languages so visitors from abroad can plan their trip without translation gymnastics — useful for museums in busy tourist cities.
A private chatbot trained on your visitor-services handbook helps new staff quickly look up procedures, prices and policies during a shift.
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Sound Like Something Your Visitor Services Team Could Use?
Free plan, no credit card. Build your first chatbot in minutes.
Setup
Give FastBots your visit, exhibitions, learning, accessibility and FAQs pages. It crawls them and turns the content into a knowledge base the chatbot answers from.
House voice
Warm, welcoming and quietly authoritative — like a knowledgeable visitor-services lead. Never invents artwork details, dates or attributions, and defers to the live ticketing page for availability on timed-entry shows.
Tell it your tone — welcoming, accurate, never speculative about artworks — and what to do with school, hire and membership enquiries. Add manual Q&As for anything that isn't on the site.
Drop the embed snippet into your CMS — WordPress, Squarespace, Drupal, a custom build — and the chatbot is live. Refine it as you read real visitor conversations.
Honest Comparison
Most museums are choosing between a static FAQ page, an info@ inbox that staff drain at 9am, or a chatbot trained on their actual content. Here's how those three compare for a small visitor-services team.
FastBots From $39 / month | Static FAQ Page Free, but passive | Generic Info Inbox Staff time only | |
|---|---|---|---|
Answers Out Of Hours Evenings, weekends, holidays | Yes, 24/7 | Yes, if visitor scrolls | No, replies next working day |
Trained On Your Content Visit, exhibitions, access pages | Yes, crawls your site | It is your content | Depends on the person replying |
Captures Group Enquiries School, tour, corporate | Yes, structured + emailed | No, links to a form | Yes, but unstructured |
Multilingual International visitors | Around 95 languages | Only if translated | Only languages your team speaks |
Hand To A Real Person Membership, donations | Live Chat on Business+ | —No | Always a person |
Stays Current When exhibitions change | Auto Retrain on Business+ | Manual edits | Depends on staff knowledge |
Comparison reflects typical alternatives. Other tools may differ — always check current pricing and features before deciding.
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Try It Free On Your Own Museum Website Today
Free plan, no credit card. Build your first chatbot in minutes.
I have tested fastbots for 1 month when training the system for my Certified Sustainability Specialist programme. After 1 month of training, I have find the system is very easy to implement and flexible. I have decided to subscribe hence.
Got Questions?
The ones we hear most before teams sign up. If yours isn’t here, our support team replies within hours during business days.
No, and it shouldn't. It handles the repeated, factual questions — hours, prices, accessibility, how to book groups — so your team has more time for the conversations that need a real person. Membership renewals, patron-level donations, complaints and any sensitive enquiry should still go to a human, and Live Chat on Business plan and above makes that handover smooth.
Not directly. FastBots can explain how timed-entry works, quote prices and point visitors to your ticketing page, but it doesn't hold inventory and won't promise availability for a sold-out show. For Tessitura, Spektrix, Ticketsolve or any other ticketing platform, the chatbot is best used as a guide that hands visitors over to the live booking flow.
It's trained to answer from your website and the manual Q&As you add. You can set its fallback so that when it doesn't know — for example, a question about an artwork's provenance you haven't published — it says so and offers to take the visitor's details rather than guess. We strongly recommend turning off live internet search for curatorial questions so it doesn't pull attributions from random websites.
It answers from your accessibility page in the same plain language it uses everywhere else — step-free routes, lifts, sensory-friendly hours, BSL tours, large-print materials, assistance-dog policy. Visitors often prefer asking a chatbot privately rather than ringing the front desk, especially for questions about sensory needs or mobility. Keep your accessibility page up to date and the chatbot will follow.
Yes. The lead form can ask for the date range, year group or key stage, group size, learning focus and teacher contact details, then email the enquiry to your learning team. You can also push it into a CRM or shared spreadsheet through a Zapier or Make workflow once the chat ends, so it lands in the system your team already uses.
Yes — FastBots supports around 95 languages. A French school teacher or a Japanese tourist can ask in their own language and get a sensible reply from your English-language content. It's not a substitute for a properly localised site, but for visit-planning questions it works well.
Conversations are stored in your FastBots account so you can review what's being asked. FastBots states that uploaded data is not used to train OpenAI models through the API connection and its data handling is GDPR compliant. Keep your lead form to what you actually need — name, email, group size — rather than collecting more than necessary.
FastBots doesn't have native integrations with museum-specific systems like Tessitura, Spektrix or Ticketsolve. What you can do is use Zapier or Make to forward captured enquiries — group bookings, membership leads, hire requests — into whichever system your team uses, so the chatbot becomes the front door rather than a separate inbox.
The free plan includes one chatbot and 50 messages a month, with no credit card required, which is enough to test on your visit page. Paid plans start at $39/month for Essential. Live Chat, Auto Retrain, Knowledge Assistant and Email Replies are on the Business plan at $89/month — that's the tier most museums with an active visitor-services team end up on.
Yes. Setup is no-code: point it at your website, write a short set of house rules, paste the embed snippet into your CMS. Most of the ongoing work is reading conversations once a week and adding Q&As for things visitors ask that aren't on your site — which is honest, useful work any visitor-services lead can do.
Start free on your own museum website. No credit card required, and you can see real visitor conversations before you decide to upgrade.
